Introduction to Administrator roles in Office 365-Beginner

The Administrator role in Office 365 includes roles such as global Administrators, password administrators, account Administrators, service administrators, and so on. For different enterprise sizes, you may want to assign multiple administrators who exercise different responsibilities.

The following is an introduction to the Administrator role for Office 365:

• Global Administrator : access to all administrative functions. A global administrator is the only administrator who can assign other administrator roles. You can have more than one global administrator in your organization. People who sign up for Office 365 will become global administrators.

  Note: Make sure that all users who are global administrators in your organization fill in their contact information with their mobile phone number and alternate email address.

• Billing Administrator : Make purchases, manage subscriptions, manage support tickets, and monitor service health.

  Note: If you do not purchase Office 365 from Microsoft, you cannot make a billing change, so you cannot assign the account Administrator role to you. For billing issues, contact the administrator of the Organization for which you purchased the subscription.

• Password Administrators : Reset passwords, manage service requests, and monitor service health. Password administrators can only reset user passwords.

• Service Administrator : manages service requests and monitors service health.

  Note: before a global administrator can assign the service administrator role to a user, they should first assign the user administrative permissions to the service (such as Exchange Online), and then assign the service administrator role to the users in Office 365.

• User Management administrator : Resets passwords, monitors service health, and manages user accounts, user groups, and service requests. User Management Administrators cannot delete global administrators, create additional administrator roles, or reset passwords for accounts, global, and service administrators.

• Exchange Administrator : has permissions to manage access to Exchange online through the Exchange Admin Center (EAC) and can perform almost any task in exchange online.

• SharePoint Administrator : has permissions to manage access to SharePoint online through the SharePoint Online Admin Center (EAC) and can perform almost any task in SharePoint Online.

What services does my Office 365 permissions extend to?

Some administrator roles in Office 365 have corresponding roles in Exchange Online, SharePoint online, and Skype for business Online. See the following table to learn how these Office 365 Administrator roles are converted to roles in different Office 365 services.

Office 365 Administrator Role	Roles in Exchange Online	Roles in SharePoint Online	Roles in Skype for business
Global Administrator	Exchange Online Administrator Company Administrator	SharePoint Online Administrators	Skype for Business Administrator
Account Administrator	N/A	N/A	N/A
Password Administrator	Technical Support Administrator	N/A	Skype for Business Online Administrator
Service administrator	N/A	N/A	N/A
User management administrator	N/A	N/A	Skype for Business Online Administrator
Exchange Administrator	Exchange Online Administrator	N/A	N/A
SharePoint Administrators	N/A	SharePoint Online Administrators	N/A
Skype for Business Administrator	N/A	N/A	Skype for Business Online Administrator

Skype for business administrator: has permission to manage Skype for business access through the Skype for Business Admin Center, and can be in Skype for business Online Perform almost any task in the

View Office 365 Administrator permissions by role

This table shows the Office 365 Administrator role and the permissions associated with it.

rights	billing administrator	global admin	Password Administrator	service admin	user admin admin	exchange admin	sharepoint Administrator	skype for Business Administrator
view organization and user information	support	Yes	Yes	Yes	Yes	Yes		support (but cannot edit)
admin support ticket	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
reset user password	no	support	Yes; but there are restrictions. This administrator can only reset the password for non-administrators.	no	Yes , but there are restrictions. This administrator can only reset the password for non-administrators.	no	no	no
perform accounts and purchase operations	Yes	Yes	no	no	no	no	no	not supported
view users and roles	no support	Yes	no	no	Yes	Yes	Yes	support
Create, edit, and delete users and groups	no support	Yes	no	no support	Yes , but there are restrictions. This administrator cannot delete the global administrator or create another administrator.	no support	no	not supported
Manage user licenses	no support	Yes	no	no support	Yes , but there are restrictions. This administrator cannot delete the global administrator or create another administrator.	no support	no	not supported
View user licenses	no support	Yes	no	Yes	Yes , but there are restrictions. This administrator cannot delete the global administrator or create another administrator.	support	Yes	support
admin domain	not supported	Yes	no	no	no	no	no	not supported
Manage Organization information	not supported	Yes	no	no	no	no	no	not supported
View service health and Message center posts		Yes	Yes	Yes	Yes	Yes	Yes	support
delegating management roles to other people	no support	Yes	no	no	no	no	no	not supported
use dir-sync	no	Yes	no	no	no	no	no	no
admin report	no	Yes	no	no	no	Yes	Yes	no
Manage mobile devices	Whether	Is	Whether	Whether	Whether	Whether	Whether	Whether

Introduction to Administrator roles in Office 365-Beginner