The book is divided into six chapters, respectively:
First article: What is the problem?
The problem is actually the difference between what you expect and what you experience. To solve the problem, either change the expectations or change the experience. To change the experience, you can shorten the actual waiting time, or make the time appear shorter. If you want to find a solution to the problem, try "make things worse". we never know what the problem is-until we don't have it anymore.
Article Two: What is the problem
If you solve their problems too easily, they will never believe that you really solved their problems. Don't mistake the solution of a problem as a definition of a problem-especially when you're using your own solution. You'll never be sure you've got a right definition, even after the problem has been solved. Don't jump to conclusions, but don't overlook your first impressions. You can never be sure that you have a right definition, but never give up the effort to seek it.
Article Three: What is the real problem
The real problem may not be the problem you are aware of, and the most difficult part of the problem is just to be aware of their existence.
Every solution will bring new problems, and we will never eliminate the problem. Problems, solutions, and new problems are intertwined into an endless chain. The best we can hope for is that the new problem is not as tricky as the one we "solved". We make the problem less difficult, in fact, just put the problem in the "other people's home in the backyard." This technique is called shifting the problem. The new problems are often created in an unconscious context. To get a fresh view. When using new things, often problems themselves exposed, but after the use of habits, there is no awareness of the problem. So through a novice's eyes can experience some problems.
Once you have written a question in words, carefully scrutinize the words so that the expression is a meaning in everyone's mind.
Fourth: Whose problem is this?
When others can solve their problems well, don't someone else.
If this is their problem, let it be their trouble. If someone can solve the problem, but he does not encounter this problem, then the first thing you have to do is to let him feel the problem. Try to blame yourself-even for a second. Sometimes the problem can be attributed to yourself, you may get a simple solution to the problem.
Try to blame yourself-even if only for a second, the problem disappears.
Fifth: Where does the problem come from
If the candidate lacks the ability to take on the job, he will be more grateful to those who have appointed him.
"There are two kinds of people in this world, one is doing things, the other is making a job for others." Stay away from the second person, and you'll be well. ”
For those of you whose whole mind is confined to the mental model of solving puzzles, the obvious solution is a blow to their mind.
Sixth article: Do we really want to solve the problem?
No matter what it looks like, people seldom know what they want until you give them what they ask for. The final analysis shows that not many people really want their problems to be solved
We never have enough time to do it well, but we always have enough time to do it again. We never have enough time to think about whether we really need it, but we always have enough time to regret it. Repetitive stimuli can lead to smaller reactions. Adaptability allows us to ignore things that are immutable in our environment, which will simplify our lives. It is the most irritating when there is something new in our little world. After it has remained for a short period of time, both without threat and without opportunity, it becomes part of the "environment", or background. Finally, it is completely omitted: when we consider a problem, the things we get used to are always inclined to be overlooked from thinking. Only when the "solution" causes the elements of our habits to be removed, will we be shocked.
To be sincere to yourself, here means that before you approach a solution or even a definition, you have to consider the moral issues before you start to reduce your sensitivity. This consideration will never be a waste of your time, because solving a problem will never be a morally neutral act-no matter how much it attracts its practitioners.
Is your light on? Summary of the Book of Reading notes