IT service management (ITSM): Thoughts on IT Industry Revolution (6)

The software industry does not trust silver bullet, and ITSM is no exception. However, ITSM will certainly bring about some changes. In fact, any methodology can only solve part of the problem. However, new problems still exist. There is no permanent solution.

After ITSM, manufacturers are committed to providing infrastructure (software can also be seen as an infrastructure). The integration Chamber builds enterprise services based on the customer's business needs; there will be market segments: Some of the chamber of commerce will switch to consulting companies for business breakdown and service planning, and some will cooperate with the IT department of the enterprise, maintain and support services. The customer monitors the service quality according to the service indicators. The user puts forward the requirements and enjoys the service. The customer communicates with the IT Department in case of any problems.

In fact, the most important change is the division of labor under a unified conceptual system. This change will further clarify the responsibilities and quantify the corresponding indicators. What new problems will this change bring about? We still need to observe and discover it.

Now, the ITSM series of short articles have come to an end. This article does not describe what ITSM is, or even does not introduce the ITSM reference framework-itil. This article focuses on the necessity of the emergence of ITSM from the development of the IT industry and the changes that will be brought about. Due to the superficial experience and the one-sidedness of the problem, this article will inevitably be incorrect. I hope readers will not hesitate to point it out.

The series of short articles include:

1. SOA, technology first

When all service components are connected through an ESB, it is discovered that the software as a whole is gone, instead of a series of "services" and their combinations.

Software can be combined instead of being provided by an ASP.

2. software as a service: stepping down from the altar of Technology

Our customers are becoming more and more pragmatic. They are pursuing low costs, high cost effectiveness, and will no longer just pay for the concept.

3. the disappearance of strange phenomena

The service requirements are not only reflected in the enterprise, but also in the IT department within the enterprise. With the strengthening of management, the strange phenomenon that software enterprises/departments do not use management systems will gradually disappear.

4. What can ITSM do?

5. commercial value and opportunities of ITSM

ITSM brings about a shuffling, game rule changes, and a new structure.

Such changes often lead to huge business opportunities.

6. (This article) What is it after ITSM?

The software industry does not trust silver bullet, nor does ITSM. However, ITSM will certainly bring about some changes.