IT service management (ITSM): Thoughts on IT Industry Revolution (3)

Abstract: ITSM and ITIL are becoming more and more popular.

Some people think that this is a new technology. Some people think that ITSM is just an application of MIS, and some people think that it is nothing more than network management + workflow.

In fact, the emergence of ITSM should be viewed throughout the IT industry. It can be said that the emergence of ITSM is mapped to a new round of changes in the IT industry, and will grow along with the changes in the IT industry structure and value chain; or even, it can be said that, ITSM is a sign of the maturity of the IT industry.

This article attempts to explore the background, changes, and business opportunities of ITSM Based on the development trend of the IT industry.

3. the disappearance of strange phenomena

The service requirements are not only reflected in the enterprise, but also in the IT department within the enterprise. With the strengthening of management, the strange phenomenon that software enterprises/departments do not use management systems will gradually disappear.
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