IT service management (ITSM): Thoughts on IT Industry Revolution (2)

 

ITSM and ITIL are becoming increasingly popular.

Some people think that this is a new technology. Some people think that ITSM is just an application of MIS, and some people think that it is nothing more than network management + workflow.

In fact, the emergence of ITSM should be viewed throughout the IT industry. It can be said that the emergence of ITSM is mapped to a new round of changes in the IT industry, and will grow along with the changes in the IT industry structure and value chain; or even, it can be said that, ITSM is a sign of the maturity of the IT industry.

This article attempts to explore the background, changes, and business opportunities of ITSM Based on the development trend of the IT industry.

2. software as a service: stepping down from the altar of Technology

Our customers are becoming more and more pragmatic. They are pursuing low costs, high cost effectiveness, and will no longer just pay for the concept.

Ray Lane, Oracle's former president, said: "The software industry now needs renovation, not innovation ). It no longer needs to make new things, but needs to do things, that is, we no longer focus on invention and creation, instead, it helps customers to recognize what they already have. Software business has begun to become a service business ."

Indeed, due to budget reduction, especially corporate IT budget reduction, our customers are becoming more and more pragmatic. They are pursuing low costs, high cost performance, and will no longer just pay for the concept.

This means that ASP users cannot focus only on technological innovation. In fact, the customer puts forward higher requirements for us. We must strengthen our service awareness, or even say "software as a service ". In the new situation, a company that leverages mature technologies to provide high quality and low-price software services to its customers will be more competitive than a company with a strong technical but lack of service awareness. With the emergence of software factories and software supermarkets, there are a large number of software that can implement the same function to choose from, then the service will become the most important competitive factor.

SOA also brings about the possibility that the software does not have to be purchased for use. It can be purchased, outsourced, self-developed, and rented. This will also bring new business opportunities.

In any case, the software will go down the altar of technology and become a common commodity. At this time, the IT industry has grown into a mature industry.