ITIL-"Change Management"

The first thing to note is that ITIL changes refer to "online system changes", rather than system construction changes.

The ITIL change process is as follows:

The entire change management has several points of attention in actual operations:

1. In existing enterprises, the Change Advisory Board (CAB) may only have one Information supervisor, but it is not suitable for a person's cab who is not very familiar with the entire system technology, it is recommended that the cab should be composed of technical personnel responsible for system maintenance and database management personnel. After the change is proposed, the cab should be discussed in a centralized manner to discuss whether other system faults may occur, to determine whether the change is implemented;

2. For general changes, such as adding new users. Determine whether to report data to the cab based on the actual situation. Generally, the change personnel can perform the operation. For example, the ERP maintenance personnel can add and delete users as needed. However, for key enterprise users, such as requests from higher-level departments and related departments, generally, it must be approved by cab, especially the supervisor. This is to ensure the level of information to ensure the embodiment of the level and security of information in the enterprise. This is especially important for enterprises with strong power culture.

3. The change administrator should be responsible for promoting the implementation of the entire change management process. The cab delays should be reminded in a timely manner, otherwise the board will be placed on the Change administrator.

4. After the change is executed, the change administrator should follow up for a period of time and make a regular return visit to the user to confirm that the change is indeed effective and does not cause any other system accidents.

5. Formal system change operations should be conducted during non-working hours of the system to free up time for troubleshooting in case of faults. (Post)

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ITIL-"Change Management"