Maxcs Product Series Introduction: Redundant backup scheme under SoftSwitch architecture

With the rapid development of computer and network technology, call centers are being used by more and more enterprises and organizations to carry out customer service, marketing, technical support and other specific business activities. The stability and security of a call center system of an enterprise and an organization are the image of an enterprise and an organization, which has become the important choice for the call center to ensure the safe operation of the system, prevent the accidental interruption of the system and prevent the data loss.

This time Audi has launched a new high-performance redundant backup management in the MAXCS product line, and when the main softswitch fails, the system can automatically switch to the standby SoftSwitch and keep the call during the switch. The proposed redundant backup scheme based on SoftSwitch architecture is further enhanced at the performance and security levels, such as the need to increase the cost of backup hardware, and to maintain the login status of IP telephony.

The main features of the redundant backup scheme under this SoftSwitch architecture include:

Maintain the device's login status, including IP telephony, gateways, media servers, value-added application servers, and login client applications.

Keep the phone in all calls uninterrupted

Copy all configuration changes

Copy status information for logon, logoff, and ready/not ready for the workgroup seat

License Agreement information for the replication system

To send an alert to an administrator when a system switch occurs