Monitoring Report storm-education from customers

(Connect 《Monitoring Report storm-what are the data in the monitoring report?)

 

The next morning after we sent this email, we received an email from the department manager HJ from the subject. The manager's thoughts and ideas are often similar, the same opinion is often raised on the issue. The content of the HJ mail is as follows:

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These statistics are only part of the online statistics.

 

How many user maintenance tickets are there every day? Maintenance ticket resolution rate? How many bugs are being fixed?

 

What is the system performance? What is the time for logging on to an important page?

 

In addition, it is best to have an analysis report once a week. What information does these statistics give us? What is the trend? What other problems do we need to solve?

 

We recommend that you negotiate with xxx and XXX to provide a report template. Thank you.

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This reminds our managers that if we cannot improve as soon as possible, our customers will come to educate us. At this time, the pressure on the project team will be on multiple sides.

After receiving a question from the owner, it is especially a question from the leader. This cannot be handled as a trivial matter. Project Manager Z of Project H jumped out, and Project Manager Z said.

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HJ Manager:

According to the results of the negotiation at the project meeting, we will monitor the system going online on a daily basis, and XXX company will sort out the system maintenance information on a daily basis, XXX company colleagues did send a copy to HJ manager every day. We have been improving the daily monitoring of the H system since the first day of its launch, and we have been trying to consider the issue from the reader's perspective, in the future, we will make improvements in the following aspects:

1. We realized last Friday that we should provide weekly analysis reports after work every Friday in addition to daily reports, mainly from the two aspects of system usage and maintenance, and provide feedback in the form of trend charts; this is in line with the opinion of the HJ manager;

2. The daily maintenance report is integrated into the monitoring report to give you a more comprehensive understanding of the system operation.

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No matter whether it is true or not, such a response will always give people a bit of suspicion.

I don't know if the reader has ever felt "always taking a slow step". Some things have been brewing and we are preparing to execute, but we have always taken steps behind others. When we are being questioned, it will be annoying, as if "the dumb man has eaten Huanglian ". If we often feel this way, we must reflect on the cause.

How can we save this situation in the project team? "Change" is imminent.

Let's take a look at the response of the project team. Unfortunately, the monitoring report issued by the project team on the same day is no different from the previous day. The pressure is not transmitted and the customer feedback is not responded. We have to call again.

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Since I made a request in the previous email and the HJ Manager also made some requirements. Z also agreed with HJ manager. In addition to maintaining the list of XXX companies providing services at their counterparts, some analysis on the use of data is what everyone wants to know, how is the project team considered.

 

Think about HJ. He sent an email and we still don't think about it. What will he think about? In addition, I see that the email format is a little messy, and the business usage is coming back. I don't know if you have any problems. Let's take a look.

 

I want to change it next time. Start from Y, start from Z, and start from Manager. Otherwise, what should we say next time is consistent with others!

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Sound of the wind, sound of thunder, storm? See 《Monitoring Report storm-Reflections on managers"