My understanding of process design (1) -- Overview

1. Overview

In the eyes of onlookers, the concept of business process design is projected into the cerebral cortex, which is a state chart, which depicts the steps of division of labor. Its historical study should first look at the productivity surge brought about by the use of this division of labor from the perspective of economics, and then learn and use this technology from the perspective of management. Today, we have a trendy name called business process.

However, although this technology has penetrated into all levels of management, it is still unable to stand out in the management theory system. In my observations, the knowledge of business processes is actually a "metaphysical" in management ". The design of a process involves strategy, plan, personnel, organization, authorization, communication, efficiency, and Finance. One release affects the entire enterprise's value chain. It is rooted in all management details, and beyond management. Therefore, we can think of the use of all the knowledge in management. The goal is to form a business process. The final result is also a process, as well as the organizational structure and communication methods to assist the business process. However, is it because management is describing business processes, or is business processes supporting management? The ancients said Zhuang Sheng dream butterfly, Butterfly Dream Zhuang Sheng, with the concept of a popular first chicken or an egg brain sharp turn.

In fact, in our own life, which rational behavior cannot be abstracted as a process? Maybe it's just that kind of purely emotional indulgence (drinking or dreaming ).

It can be seen that the design of a process involves a wide range of aspects, considering the number of details, it is necessary to experience and precipitation to be self-evident, and the closer it is to the Tao. Its realm has three products:
　　● Product 1In the eyes of enterprises/organizations, the information is messy, or complaints about the nonstandard and unscientific Management of Enterprises/organizations, or work hard to organize and understand all kinds of information. Finally, a series of business processes or a simple process of concurrent branches are designed. This reduces the cost of communication and collaboration (it may increase the waiting time to reduce communication and collaboration, especially in the series of business processes ), to a certain extent, enterprises and organizations are standardized.
　　● Product 2It can grasp the enterprise's framework and carry out key, targeted, and principled process design and transformation. The business process finally designed introduces a large number of information-based means, which reduces the communication and collaboration costs while minimizing unnecessary waiting time, make as many concurrent tasks as possible, and its organizational structure evolves into a flat, simple, and controllable structure because it needs to adapt to its design (it may form a mesh of organizational structures ).
　　● Third productOne product focuses on information, and two products grasp the Framework, so the three products are "good luck, saving your mind. In this realm, its design has a higher extension level. The masters of this realm can see factors such as strategy, market, and corporate culture. There is no process or organization in their eyes. Without a process, you can easily decide to cut down the entire process or even cut down the entire department. You can also simplify the 10-step process into a one-or two-step business through authorization. No enterprise or organization can break the boundaries of the process and include suppliers, agents, customers, and the public in the process. This is an endless extension of the realm, which is close to nothing (cut-off process) and unlimited (putting the public in the process ).

To pursue such a realm, you must constantly "Learn and think" in your own experience, and then "Learn and learn ". There is no succession in learning. The enlightened person is a teacher and does not think about how to get enlightened? It also does not have to be too ambitious and comprehensive. You do not have to stick to the classic cases of management, or be arrogant about your self-experience, the Tao is "natural", while "Di Bei" (Confucius cloud "Tian Zun di Bei", this "Bei" is the meaning of proximity, closeness, and closeness, rather than mean ), it can be seen that we can gain a glimpse of the truth as long as we carefully accumulate theme around us. Small ones, such as shopping, food, cooking, and dishwashing, big ones, such as buying a house with a loan, many concert and evening shows on TV, and regular road shows like shopping malls, where does it penetrate into the realm of this process design?