Network Management system is the effective support of enterprise IT service management

Today, ITSM (IT Service management,it service Management) has become a problem that many enterprises consider. As the infrastructure Library, how does ITSM implement? What kind of foundation should ITSM be based on? These problems have been plaguing the developing enterprises. Xu Xian, the product manager of the North Tower network, commented on the issue. What is ITSM

Network Management system is the effective support of ITSM

Since the birth of IT system, usually enterprise IT network management to go through three stages of development, the first is the hardware infrastructure management is the technology-driven phase, the second is the business-driven phase, the current two phases are approaching perfect, Enterprises will face a big problem: how to use the first two stages of accumulated technology and results to revitalize the existing industry applications, so that it truly integrated into the core business? This is called the third stage: the strategic driving phase. At this stage, the enterprise will develop the business process according to its own strategic goal, then determine the necessary IT service, and finally provide the service management solution and implement it. The third stage is a process of continuous and sequential interaction. Currently for the financial and telecommunications and other leading industries, can be said to have initially entered the third stage of the door, and for the vast majority of industries and enterprises, is still stranded in the second stage, or even the end of the first phase.

Network management system for most enterprises is not unfamiliar, simply, it completes the day-to-day maintenance of IT infrastructure equipment, but if the enterprise to develop a suitable for their own IT business processes and management, network management system is not so handy. Accurately speaking, the network management system should be an important part of ITSM, because the network management system is responsible for managing IT infrastructure network, and ITSM is focusing on the management of business process. There is a point to note: ITSM system is often the network infrastructure management is not in place, if there is a network infrastructure problems, then the network application must not talk about, not to mention management. So at present, the network management system is the effective support of the ITSM system, even can be said to be a necessary condition.

Management should pay attention to the integrity and integration

At present, enterprises often have a misunderstanding of network management, that network management is equal to device management, such as the emphasis on some servers, a single switch, or other network equipment performance management.

The Xu Xian of Beita network puts forward different views on this: we cannot look at network management in a decentralized way. The computing center of the Network, data Transmission center, network traffic and other aspects of the elements should be a whole, not to say that today attaches importance to server management, tomorrow pay attention to switch management, so the network management is blind, because the network is not static, it is in the changing development, if we overemphasize one aspect, is bound to cause the backwardness of other links. In the network, these elements are interlocking, there is a problem, the result is likely to be the problem of the whole network. In the overall management of the enterprise network, we need to pay attention to: how to ensure the universality and relevance of the 

The definition of ITSM-oriented network management system

What are the characteristics of the "network management system designed for ITSM" or the "IT Infrastructure management platform in ITSM"? Beita network based on the characteristics of large information applications to make a simple description: ITIL (ITIL, full name information Technology Infrastructure Library, usually translated as "Information Technology Infrastructure Library" Network Management system and IT infrastructure platform should show the heterogeneity of the system, the heterogeneity of the system platform, the application of heterogeneity and the diversity of management, in addition, because IT infrastructure management platform is part of the ITSM, for ITSM accident management, problem management, configuration management, change management, Release management and other modules of the construction, management platform to do the appropriate preparation.