Obstacles and scenario explanations for on-site implementation

I went to Changzhou, Jiangsu last week to perform a pre-sales product test for a project, and I recorded some experiences.

There are many obstacles in the implementation and promotion of the project. Therefore, you must always pay attention to the word "risk" during the project promotion, when there are factors that impede project promotion, you must actively solve these problems. Remember to solve these problems actively, because there are only two ways to solve them, or avoid. If you handle them passively, these obstacles will suddenly become a devil like a ghost, and all your credit will be wiped out. Therefore, during implementation, it is very important to smile at the mentality of obstacles. It is completely possible to bypass these obstacles through technical means and combinations of functions and implementation solutions. Communicate with the customer at the first time to describe the obstacles in the current implementation, and work together to find the best solution. The customer will take the initiative to solve these problems.

Scenario-Based explanation: when explaining product functions to customers, you cannot follow the user manual or internal training procedures of the company, because the products and teaching materials are dead, the focus of customers and customers is live. Instead, they can answer questions for users by understanding the background of customers and fully conducting two-way communication. Otherwise, they will talk about questions for a long time, the user may fall asleep. For some functions that are difficult to explain, we must make full use of the concept of "scenario-based explanation", describe the functions through simulation scenarios, and explain the next step based on user feedback.

In general, a positive attitude should be taken to solve the problem, and we should not follow the instructions in this log. Something like this log may be asked again at the scene.