Office 2010 No response, prompt: AppHangXProcB1

Office 2010 No response, prompt: AppHangXProcB1

Describe:

A problem has occurred that has caused this program to stop interacting with Windows.

Issue Signature:

Issue Event Name: AppHangXProcB1

Application name: Winword. Exe

Application version: 14.0.6024.1000

Application Timestamp: 4D83E2F6

Pending Signature: 5ea0

Suspend type: 32

Waiting for application name: rundll32.exe

Waiting for application version: 6.1.7600.16385

OS version: 6.1.7601.2.1.0.256.1

Regional Settings id:2052

Other pending Signatures 1:5ea0bde6537f64bbef303f3047865359

Other pending Signatures 2:33a7

Other pending Signatures 3:33a7ba580e699d1d74523cc587290d48

Other pending Signatures 4:5ea0

Other pending Signatures 5:5ea0bde6537f64bbef303f3047865359

Other pending Signatures 6:33a7

Other pending Signatures 7:33a7ba580e699d1d74523cc587290d48

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http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0804

If you are unable to obtain an online privacy statement, please read our privacy Statement offline:

C:windowssystem32zh-cnerofflps.txt

Method One,

If this problem occurs with a document, try the Fix it tool: http://support.microsoft.com/kb/921541

Refer to the repair of damaged. pst files in Outlook using the Scanpst.exe or Microsoft Fix It tools

Method Two,

1. Word Safe mode starts, click "Start", enter Winword/safe and return in the search bar, test problem is still exist?

2. Start Word Normally, click "File"-"Options"-"Add-ins", click "Go", and clear the add-in.

3. Remove files from Startup folder

Click Start, and then enter the following path in the search field:

%programfiles%microsoft Officeoffice14startup

%appdata%microsoftwordstartup

(Officestartup is the template and add-in that is loaded automatically when Word starts)

4. Remove Normal.dotm File: Click Start--"run", and type%appdata%microsofttemplates

If you find it in this path $Normal. Dotm hide the file, it is recommended that you delete it.

5. Rename the key values in the following registry:

1. Click "Start", enter Regedit in the Search field, and then click OK.

2). Expand to the following path:

Hkey_current_usersoftwaremicrosoftoffice14.0word

Hkey_local_machinesoftwaremicrosoftofficewordaddins

3. Select the appropriate folder, right mouse, click Rename. Rename Word to Word1 and rename AddIns to Addins1. Restart Word to test whether the problem occurs.