Office Outlook 2010/2013 Questions Help

Help, I win7 64-bit system, suddenly can't open Outlook 2010/2013, reload 32-bit and 64-bit Office 2010/2013, no, finally installed Office 2007 can use, and now do not know why, help AH.

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One of the log

Three times a week Outlook crashes when sending e-mail with the following error

Log name:application

Source:application Error

date:15/01/2015 10:00:58

Event id:1000

Task Category: (100)

Level:error

Keywords:classic

user:n/a

Computer: ********.***.local

Description:

Faulting application Name:outlook. EXE, version:15.0.4667.1000, Time stamp:0x543d3698

Faulting module Name:mso.dll, version:15.0.4675.1002, Time stamp:0x5474349b

Exception code:0xc0000602

Fault offset:0x011b1687

Faulting process ID:0X11DC

Faulting application start Time:0x01d030a6e4aa1ee7

Faulting application Path:c:\program Files (x86) \microsoft Office\office15\outlook. Exe

Faulting module Path:c:\program Files (x86) \common Files\Microsoft Shared\office15\mso.dll

Report ID:66AD29A2-9C9D-11E4-B53C-082E5F1727FC

Event Xml:

<event xmlns

<System>

<provider name= "Application Error"/>

<eventid qualifiers= "0" >1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<timecreated systemtime= "2015-01-15t10:00:58.000000000z"/>

<EventRecordID>10015</EventRecordID>

<Channel>Application</Channel>

<Computer>Events-HP8200.ICI.local</Computer>

<security/>

</System>

<EventData>

<data>outlook. Exe</data>

<Data>15.0.4667.1000</Data>

<Data>543d3698</Data>

<Data>mso.dll</Data>

<Data>15.0.4675.1002</Data>

<Data>5474349b</Data>

<Data>c0000602</Data>

<Data>011b1687</Data>

<Data>11dc</Data>

<Data>01d030a6e4aa1ee7</Data>

<data>c:\program Files (x86) \microsoft Office\office15\outlook. Exe</data>

<data>c:\program Files (x86) \common Files\Microsoft Shared\office15\mso.dll</data>

<Data>66ad29a2-9c9d-11e4-b53c-082e5f1727fc</Data>

</EventData>

</Event>

Any clues on a fix?

Answers

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Hi

Thanks for your question.

This issue might occurs due to lots of reasons. Do you have a virus scanner installed which integrates itself with Outlook? If Yes, try to disable it, and then try again. You might opt-uninstall the virus scanner temporarily to make sure it would not interfere the testing.

Also, lots of Office crash issues is caused by Third-party add-ins. You might want to has a check and see if you had any integrated with your Outlook client which might the cause.

Since The issue occurs randomly ("is three times a week"), Office Safe Mode is not being effective here, just manually Disable all Third-party add-ins in Outlook file>options>ass-ins, use Outlook for a period of time, then verify ResU Lt.

Regards,

Ethan Hua

TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which was developed by Microsoft support Tea Ms Once the tool is installed, you can run it on any time to scan for hundreds of known issues in Office programs.

Edited by Ethan Huamicrosoft contingent staff, moderator Wednesday, January, 8:24 AM

Proposed as answer by Ethan Huamicrosoft contingent staff, moderator Monday, February-2:15

Marked as answer by Ethan Huamicrosoft contingent the staff, moderator Tuesday, February, 2:09 AM

I was not able to identify a root cause unfortunately. I thought it might ' ve been related to a Windows update (s) did back in November as that's when the issue started, but Eve n after rolling the Windows updates, the user still had the issue.

A strange thing did fix the issue for another user (I-ve jinxed it now). I uninstalled the 32bit version of Office using the uninstall Microsoft Fixit (they were running on 64bit Windows 7 Pro),  Installed the 64bit version, and then uninstalled the 64bit version and reinstalled the 32bit. Since then (on 2 months now) They haven ' t reported the issue, and checking their Event Viewer, I confirmed the computer Isn ' t logging the error anymore.

It is quite strange because I had already do complete uninstalls and reinstalls of the 32bit Office for users have thi s issue with no luck, but after have the 64bit version installed and then going back to 32bit the issue stopped.

Marked as answer by Tsi.james Monday, December 0

1, 6:12 PM

This article is from the "Farmers It Technology blog" blog, please be sure to keep this source http://hangyc.blog.51cto.com/427521/1696226

Office Outlook 2010/2013 Questions Help