[Operation and maintenance] Fifth: Data center to improve operations, ITIL and ISO20000 how to choose?

The Enterprise Data center needs to improve operation and maintenance status, improve operation and maintenance level, better for business services, ITIL is certainly not the second choice, because ITIL is the best practice in operation and maintenance. But ITIL just tells you how to improve the operation and maintenance capabilities, but did not tell you how to do a good job in your enterprise ITIL landing work, and then really to the operation of the effect, so specific how to do, or you follow the concept of ITIL to combine the actual situation of the enterprise to the ground. When landing, you may have two options, which are to be landed through the ITIL process? Or go through the ISO20000 certification?
because this article is not about ITIL and ISO20000 posts, so the specific explanation can be found by degrees Niang. What is the difference between the two, can look at this picture:
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1 ITIL is the best practice, but not the standard, so ITIL landed according to their own business operations to develop specific processes; ISO20000 is not a best practice, but a standard that has clear requirements to determine whether you can see whether you are meeting specific requirements
2 ITIL Process landed no good or bad standards, only run smoothly, smooth running, then the process is well-established, in line with the actual situation of the enterprise, and ISO20000 whether or not run smoothly, only require that some process to have, the basic points to have, Which means ISO20000, whatever it is .
3 ITIL process can be optional, ITIL V3 2011 has four function modules, 26 processes, according to the actual business you go to choose; ISO20000 there is no choice of space, as long as the requirements of something, you can not less
4 ITIL Process can only choose to do the process of the company to complete, which will basically include the content of ITIL Consulting, ISO20000 need to choose an experienced certification consultant to do, because after all, is a standard, not familiar with the standard of the person is indeed prone to omissions, certification.
5 ITIL Process as long as the process runs smoothly, there is no need for evidence to prove your process operation; ISO20000 the most important is evidence, the certifying officer determines that you meet the requirements is to see evidence, this evidence can be electronic process records, can also be paper documents.
all right, that's pretty clear, right? Let's say the similarities between the two:
1 ISO20000 is a standardized ITIL best practice that enables companies to improve their operations management based on clear requirements, and ITIL includes ISO20000
2 Whether it is ITIL, or ISO20000 landing can be both electronic processes, can also be paper management documents, no requirements. But relatively speaking, there are electronic processes, whether it is running or documenting evidence, are easy to manage and leave marks
back to the topic, how does the data center choose to do ITIL processes or ISO20000 certifications? Personally, there are several factors to consider:
1 What is the purpose of ITIL for data center? If you really want to improve operational management level, do not need certification to prove themselves, that can only do ITIL process, if you want to prove their operational management level through ISO20000, it is recommended to pass certification, after all, this certification is recognized all over the world, and every once in a while to check, Forcing you to keep improving.
2 Are there any fees to certify this piece? Pure certification According to the scope of the certification of the different, about 100,000 of the cost, but please consult the consultant to help you do this piece of the matter is an additional cost. Of course, the time and depth of counseling is different, the cost is not the same, this piece varies widely. Personal feeling or steady please the consultant counseling to do this thing, certification is on the one hand, on the other hand is to improve their operation and maintenance capacity
3 ITIL and ISO20000 can be done at the same time, that is, ITIL process and ISO20000 can be done at the same time, ISO20000 requirements to do ITIL process guidance, double benefit, the process can be landed, certification can also be passed. Of course, can also be separated, such as ITIL process will be done first, that in doing ISO20000 certification, it is likely that the process will be adapted to meet the requirements of the ISO. You can also do the ISO first, then the process of landing, then the process can be from the beginning to meet the requirements of the ISO.
actually doing ITIL process and ISO20000 certification are superficial things, really need to improve their operational management level and ability through best practices.

This article is from the "old section of the Cultivation of Life" blog, please be sure to keep this source http://031028.blog.51cto.com/9866455/1836870

[Operation and maintenance] Fifth: Data center to improve operations, ITIL and ISO20000 how to choose?