Our air conditioners are sold by Suning, made by Gree, and not repaired by anyone (gree air conditioner repair documentary)

 

The weather is getting hot, and there are more or less problems with air conditioners. There was a problem with one of the two gree devices installed by our house. We called Suning on April 9 and asked for repair. The customer service said that it could only be repaired on the 4th day at the earliest. We can understand that people are busy.
Watching the ball and sleeping.
I waited for a whole day at home on the 4th and didn't come. Call Suning. What's going on? Reply and check. In the evening, a call was made, and he said that he was responsible for repair at Changning. Suning sent a ticket to him and called me in the morning. Depressed me, Is pujian Road in Changning district? How can I check my complaint at night. Call Suning again, give me a nearby repair point call, and ask myself to make an appointment. Who made my air conditioner break down? I'm in a hurry. I called my phone and asked for repair on the 5 th. It means that I will call to confirm that the person is not at home one hour ago. Another day has passed. What should we do? Suning phone, busy. Gree phone, busy. Repair point phone number. Someone answered it. Check it. Oh, how can the worker record be repaired? The answer is to come to the door tomorrow. I will talk about workday. After so long, do you have any sincerity? come in the morning, and I will be the first to repair my house. Can you tell me to wait for a month? No answer. The worker must shift the route. Forget it. It's still working with Suning. it's not related to the repair point.
4008365365 has been disconnected, and later found a complaint phone number of, from Suning headquarters. At on the 15th, the operator was angry. Tell her to return the goods. Can't I buy another one? record it for me and reply tomorrow.
No talk overnight. I got up early at and called the repair staff. I am already in the company. Suning is on the phone. I will repair it today. Is there any accurate time? No guarantee. I said I want you to investigate my irresponsible handling situation over the past two days and apologize to me. Sorry, we cannot. I said that you should report to your leaders and give me a reply. I said, it would have to be 12315 or the media, and she said it was just for you.

If you forget it, go to 12315. Fortunately, this is not busy. Enter the repair point address. I think it's too much trouble. I 'd like to go directly to Gree 4008365315 and switch to the Shanghai Service Center to tell her that I want to complain to you about your address. It's still okay. I got the address at another 12315. The complaint is complete. Please wait.

Summarize the dissatisfaction:
No one is in charge of the fire. Suning is only responsible for transferring calls, Gree directly sends tickets to repair sites, and repair sites to repair workers. No one is tracking the progress and assessment.
Suning's phone is too busy. Can't I add more seats? It is estimated that all the people who call this phone are on fire. Suning's sales staff also know that this phone call is difficult.
There is no feedback mechanism after repair reporting, and it is difficult to guarantee the service satisfaction. Now, I doubt whether there are repair points that report false repair fraud.
I have not followed up on the list of uncompleted repairs and delays. Is it so long? Some unlucky customers may be crazy. This is me.
No one cares after I buy the product. In this case, 12315 is required to return the product only after 1 month of repair. Is it a hot day for a month?
I found it online. There are a lot of problems with the Gree public media and the charging standards are different. I also deliberately lie to the user for money. It is easy to understand.
The last time I bought the TV from Suning, the young man who came here to install it was just on the wall, and debugging didn't matter. Cable TV lines are also on sale. Too messy management

Gome has never experienced it, But if Suning does not give a valid answer, it is estimated that I will not go back in the future, and I will strongly recommend you to go to another house to buy it. Gree services are poor. It is estimated that the Internet is everywhere and you are too reluctant to comment. I really want to change the money, so don't worry. It's not that I don't want to support Chinese products. What can I do if I can do a good job? What can I do.