Chapter 2Party A Project ManagementTraining course outline
1.1 project management basics and practices
1.1.1 basic project management knowledge2. Basic Knowledge and concepts; 2. PMBOK introduction and knowledge points; 2. PRINCE2 knowledge introduction; 2. CMM software development process model introduction; 2. IT service management model and ITSM management introduction in China.
1.1.2 Party A's Project Management Foundation2. Introduction to project management and proposal and positioning of Party A's project management 2. Party A's informatization strategy and project planning 2. Party A's IT management framework 2. Party A's Project Management Office (PMO) 2. Party A's project management framework
1.1.3 Party A's project management practices2. Party A launches (Project Feasibility Analysis and Bidding Management) 2. Party A's project management plan 2. Party A's project implementation 2. Party A's project monitoring 2. Change Management 2. Project Acceptance and evaluation
1.1.4 Party A's project management Lifecycle2. project feasibility study; 2. Definition of project business requirements; 2. Project Initiation and initiation; 2. Project Bidding Management; 2. project planning and implementation; 2. Project requirement analysis and system design; 2. Project Development and testing; 2. Project trial run and launch; 2. Project Acceptance and evaluation; 2. Project O & M.
1.1.5 Party A's project management and organization construction experience2. PMO construction and responsibilities; 2. PMO personnel and roles; 2. Establishment of the project management system; 2. Introduction and selection of project management tools and templates; 2. project-level and organization-level management; 2. Project investment and operation management.
1.1.6 Key Points of Party A's project management and control2. Project Investment cost control; 2. Project Scope control; 2. Project change control; 2. project review and process control; 2. Project Acceptance and delivery.
1.1.7 misunderstanding of Party A's project management2. mutual trust between Party A and Party B; 2. The project is a matter of Party B rather than Party A; 2. Party A concerned with technical details; 2. Party A in the case of a shopkeeper; 2. How does party a focus on and control milestones? So that the project is no longer a step on the watermelon skin; 2 is the positioning of the Information Department of the Information Project? 2. How can we avoid the low-cost thinking of Party A in terms of project scope management? 2. How can we cope with the personnel changes of Party B's team? 2. How can we help Party B improve the morale of the project team?
1.2 itil it service and O & M management of Party
1.2.1 understand it Service Management2. the meaning, challenges, and development trend of IT management; 2. Descriptions and comparative analysis on the advantages and disadvantages of IT management modes of vocational colleges, process-oriented and service-oriented; 2. Basic meanings, core concepts, and unique values of IT service management; 2. Relationship between ITSM and ERP/CRM/SCM, system/Network Management 2. What is ITIL 2. ITIL value 2. Introduction to seven ITIL core modules 2. 10 ITIL introduction to core processes 2. ITIL Value Analysis and Application Scope
1.2.2 Event Management2. Basic concepts of definition, goal, and range 2: incidents/service requests, urgency/impact/priority, upgrade, first-line support/second-line support/nlinesupport 2 Main Activities 2 Relationship between other processes 2 key success factors and performance indicators 2. Common Problems in the event management process and their handling
1.2.3 problem management2. Definitions, objectives, and scopes 2. Basic Concepts: problems/known errors/change requests, emergency measures, problem control/Error Control, post-implementation review, and incident management. main activities: Problem control, error control, active problem management 2 Relationship with other processes 2 key success factors and performance indicators 2 FAQ in the problem management process and troubleshooting
1.2.4 change management
2. Basic concepts of definition, goal, and range 2: change, change request, standard change/non-standard change, relationship between main activities of CAB/EC ² and other processes 2 key success factors and performance indicators 2 Change Management FAQs and handling
1.2.5 release management2 Basic concepts of definition, purpose, and scope 2: Relationship between major activities of release, release unit, release type, DSL, and DHS 2 and other processes 2 key success factors and performance indicators
1.2.6 Configuration Management2. Basic concepts of definition, target, and range 2: configuration items, CMDB, and configuration management. asset Management 2 Main Activities 2 relationships with other processes 2 key success factors and performance indicators 2 FAQs about configuration management and their answers
1.2.7 Service Level Management2. Basic concepts: client/user/provider, SLA/OLA/UC, service level requirement/service manual, Service Catalog, service improvement plan/service quality scheduler 2 key success factors and performance indicators service level management FAQ and troubleshooting
1.2.8 IT service Finance Management2. Basic Concepts 2. Main activities 2. key success factors and performance indicators 2. FAQs and Solutions
1.2.9 IT service continuity management2. Basic concepts of definition, goal, and range 2: change, change request, standard change/non-standard change, CAB/EC ² main activity 2 Relationship with other processes 2 key success factors and performance indicators
1.2.10 Availability Management2. Basic Concepts: release, release unit, release type, DSL, and the relationship between the main activity 2 and other processes 2. key success factors and performance indicators
1.3 Party A's project management applications
1.3.1 information supervision2. Roles and main tasks of owners, administrators and supervisors in project management; 2 concepts of information project engineering supervision 2 qualifications, rights and obligations of information system engineering supervision personnel 2 basis of information system engineering supervision (policies, regulations, standards, contracts and specifications) 2. Supervision Organization and Construction 2. Supervision organization and planning (Supervision outline, supervision planning, and Supervision Implementation Rules) 2. "Three Control, two management, and one coordination" 2. Supervision of each stage of the Information System (supervision of project life cycle)
1.3.2 common project management tools and templates2. Tool Introduction 2. template Introduction
1.3.3 case2. Combined with real Project Case Analysis 2. Case exercises
1.3.4 legal systems and policies2. National laws and regulations on Informatization 2. National policies on over-Informatization
