Outlook client and Exchange Server connectivity issues troubleshooting common tools--office Configuration scan

We often encounter problems with the Outlook client not being able to connect to the Exchange server in our daily work, for a number of reasons and a lengthy troubleshooting process. If you are not an experienced engineer, receiving such a question often does not know where to begin.

This kind of problem we can see separately, the problem involves two kinds of products Outlook client and Exchange Server side. Generally follow the following ideas.

1. Determine how much of the problem is occurring in Outlook. If the top individual users, first contact the on-client configuration issue.

2, the scope of larger cases, we can first check the Exchange server-side related services are started properly, and then specific problems specific analysis.

So if you determine the Outlook client configuration problem, how can we be sure this is the problem, it is possible that the customer installed some other software causes Outlook not to work properly. It is recommended that a tool always scans the configuration of Office software for any problems that can be used as a reference. This tool is provided by Microsoft with the name Offcat. Tools: https://www.microsoft.com/en-us/download/details.aspx?id=36852.

The installation process for this tool is no longer described here.

After the tool is installed, open offcat.

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Select the Office program that you want to scan, such as Outlook.

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Start scanning.

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This tool can scan profile information for the current outlook.

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After the scan completes the result report, each error has the corresponding solution method link, can view.

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Outlook client and Exchange Server connectivity issues troubleshooting common tools--office Configuration scan