Overview of popularity of various components of Unified Communication

After several years of development, enterprises in all walks of life of Unified Communication have been applied to different degrees, and the extension of the concept of Unified Communication is constantly expanding, from the initial mail, voice, voice conferencing is now an all-in-one communication solution that combines audio and video/Web conferencing, instant messaging, and unified messaging.

Generally, a complete Unified Communication System includes voice calls, audio and video, Web conference, email, voice mail, desktop sharing, IM instant communication/presentation, and other modules. Of course, there is no need to cover all aspects. Different enterprises may have different functions as needed. As far as the current market is concerned, which of these modules are the most popular? Recently, a survey sponsored by Azaleos completed by Osterman Research reveals the popularity of these popular application feature modules:

According to the results of Osterman Research, the Web conference received the highest degree of recognition. The next step was the audio conference, and the video conference ranked 5th places. It seems that there is still a long way to go to replace sound in video; instant Messaging/display is very popular in the consumer market and can gain high recognition in the enterprise market. desktop sharing is also very popular as a common means of enterprise office; enterprise voice and group chat are also common forms of communication in the enterprise market, but they are not as widely used as "large" cooperative participants such as Web and audio/video conferences.