Problems after Sun Oracle's Integration

As I have not reached the expected level of satisfaction, I have not been able to express my views on the current situation of SUN-Oracle. But I can't be patient anymore. You cannot believe how frustrating it is to get any support for SUN hardware or software from Oracle.

In fact, you cannot. At least I certainly did not enjoy their support.

In the past few months, I have been dealing with two Sun Unified Storage Servers problems. Most problems are related to vulnerabilities in the new version of the application software. For example, a workstation generates thousands of inputs/outputs per second due to a vulnerability, resulting in tens of thousands of false CIFS inputs/outputs. There is also a vulnerability in the software upgrade version that uses the snapshot deletion method to fix this serious problem. Due to a problem in the previous version, you need to copy it again. The same upgraded version of the firewall also causes repeated Automatic restart of the software.

But the previous storage system is still good, right? I mean the storage that can be used around the clock, right?

The Service Record has been submitted, the phone number has been called, and no response has been sent to the email. The problem cannot be solved. These problems first occur in the binary patch. when the problem is solved, other problems occur again. It seems that the Technical Support Team has no plans for the problem. This gives me the illusion.

I don't want to blame the support team for these issues, because after SUN was acquired by Oracle, the support team of SUN software has always lacked effective management and standardized support. Despite my deep sympathy for the lack of feedback due to insufficient training and information, I think their boss should be responsible for the complaints from users. There is no excuse to ignore users who have made substantial fees for hardware and support contracts.

Maybe I'm a little exaggerated about the severity of the problems caused by my support websites. But Oracle's merger of all Oracle and SUN products into the latest support website at the entry point is an example of how this problem has become too hot. The company claims to have an HTML version, but I did not find it). I cannot use any resources within two weeks after the conversion. The author even called the support team for this issue and asked to obtain the Service Record-the service record described my failure to use the service record, and then received a promise that I would receive feedback within a few hours.

However, three days after the commitment period, that is, two weeks after I encountered this problem, I finally saw the Service Record-the old information on the new support system a few months ago.

Even worse, these units are the best examples of SUN's design and execution: powerful performance, incredible management tools, dazzling features and reasonable prices. Now, you have to deal with this problem, just like you have taken your bugatd to a Ford dealer to ask for repair. Every time you do this, it will only make the problem worse, but you have no choice, unless you give up the car.

After these storage units are acquired, SUN is SUN, Oracle is Oracle, and the quality of supported products and software is much better than what we currently have. The overall situation is like an guidance method. I hope this situation will change over time, but I am not sure.

The fact is that users have invested too much money on these products. They must continue; they have no choice. As a result, just like the king of Collins, and other users like me are destined to go through this mountain, only in this way can we see the scenery below. IT faces many challenges unrelated to manufacturing issues.