Problems that occur when using IE to access webmail

A problem that occurs when we use IE to browse a single Web site, or when using Windows Live Hotmail, Yahoo!, or Gmail to access e-mail. In these cases, you may find that the following problems occur when you use IE browser:

When you visit the Webmail Web site, Internet Explorer stops responding or shuts down unexpectedly.

Webmail is not loaded, displays an error message, or does not respond.

If you experience problems browsing multiple Web sites, click the file number below to browse the files in the "microsoft Knowledge Base:

956196 you receive an error message when viewing a Web site in Internet Explorer: "Internet Explorer cannot display this page"

If Internet Explorer is corrupted, click the following link to browse the files on the Microsoft Web site:

Tips on resolving problems when Internet Explorer crashes or stops working

If you are having problems browsing, accessing, or loading certain pages, click the file number below to browse the files in the "microsoft Knowledge Base:

967897 Unable to access certain Web sites in Internet Explorer

This problem may be caused by one or more of the following reasons:

The site is designed for Legacy Internet Explorer.

Previously installed browsers or add-on components may interfere with other software on your computer.

Setup may have changed since the installation was complete, which may result in the Web site not functioning properly.

Incorrect date and time settings on your computer may cause problems when you try to access the Webmail server.

This problem occurs because the Urlmon.dll file is not logged in.

The login machine code may have been damaged or modified.

If you want to resolve this issue, use the following methods to troubleshoot potential problems. The following methods are arranged in the most common reason, so you use the listed methods in order. If Method 1 does not resolve the problem, proceed to the next method.

Method 1: Enable Compatibility View for a specific Web site

Web sites designed for earlier versions of Internet Explorer may not be displayed correctly in the current version. In general, you can use the compatibility view to improve the way Web pages are rendered in Internet Explorer.

If Internet Explorer recognizes an incompatible Web page, the Compatibility View button on the Address bar is available.

Attention

The site appears in the view before you close the compatibility view, or updates the Web site so that it can be displayed correctly in the current version of Internet Explorer.

If a Web site is compatible with the latest version of Internet Explorer, the Compatibility View button may not appear or the Compatibility View command is not available.

If compatibility view is not displayed when you click the Tools button, you must press the ALT key on the keyboard, click Tools on the menu, and then select Compatibility View in the list.

Note the compatibility view is not displayed when you click the Tools button in Internet Explorer 9.

To turn compatibility view on or off, click the Compatibility View button, or perform the following steps:

Click Start, type Internet Explorer in the search box, and then click Internet Explorer in the results list.

Click the Tools button, and then click Compatibility View.

Check to see if the problem has been fixed. If it is fixed, you do not need to look further down. If it is not repaired, go to the next method.

Method 2: Clear SSL Status

In some cases, corrupted information exists in the Secure Sockets Layer (SSL) cache, and corrupted information can cause Web site information to not load correctly. This information is cleared every time you restart your computer, but you can also use the "Clear SSL status" option in Internet Explorer to remove this information without restarting your computer. To do this, follow these steps:

Click Start, type Internet Explorer in the search box, and then click Internet Explorer in the results list.

In Internet Explorer, click Tools, and then click Internet Options.

Click the Content tab, and then click Clear SSL Status.

Check to see if the problem has been fixed. If it is fixed, you do not need to look further down. If it is not repaired, go to the next method.

Method 3: Confirm that the date and time settings are correct

If the date and time settings in your computer are incorrect, you may experience problems when you try to access a network mail server. To resolve this issue, set the date and time on the computer. To do this, follow these steps:

Click Start, click Control Panel, click Clocks, languages, and regions, and then click Date and Time.

Click the Date and Time tab, and then click Change Date and time. If you are prompted for an administrator password or confirmation, enter the password or confirm it.

In the Date and Time Settings dialog box, perform one or more of the following actions:

To change the date, click the arrow to the left and right of the month, select the correct month, and then click the correct date.

To change the number of hours, double-click the Hours section, and then click the arrows to increase or decrease the number of hours.

To change the number of minutes, double-click the Minutes section, and then click the arrow to increase or decrease the number of minutes.

To change the number of seconds, double-click the Seconds section, and then click the arrow to increase or decrease the number of seconds.

When you have finished changing the time settings, click OK.

To change the time zone, click Change Time zone.

In the Time Zone Settings dialog box, click the correct time zone for your location in the list, and then click OK.

Click OK again to close the date and time window.

Method 4: Reset Internet Explorer settings

Reset operations for Internet Explorer settings will not be undone. After resetting, all previous settings are lost and cannot be recovered. When you restore the default settings for Internet Explorer, some Web pages that rely on stored Cookies, form data, passwords, or previously installed browser add-ons may not work correctly. However, resetting Internet Explorer to the default settings does not delete your favorites, feeds, or other personal settings.

To reset your Internet Explorer settings, perform the following steps:

Closes any currently open Internet Explorer or Windows Explorer windows.

Click Start, type Inetcpl.cpl in the Search for box, and then click Inetcpl.cpl in the Programs list. The Internet Options dialog box appears.

Click the Advanced tab.

Under Reset Internet Explorer settings, click Reset, and then click Reset again.

After Internet Explorer applies the default settings, in the Reset Internet Explorer Settings dialog box, click Close.

Start Internet Explorer again.

Changes will take effect the next time you open Internet Explorer.

Note If the problem is not resolved and you do not select the appropriate option to remove personal settings, you will need to perform these steps again and remove your personal settings to ensure that these personal settings do not cause problems.

Method 5: Re-register the necessary Internet Explorer DLL files

Note that this information applies to Windows XP.

To re-register the DLL file, follow these steps:

Click Start, click All Programs, click Accessories, right-click CMD, and then select Run as Administrator. " If you are prompted for an administrator password or confirmation, enter the password or confirm it.

Type regsvr32 urlmon.dll in the Open box, and then click OK.

When you receive the confirmation message, click OK.

Repeat steps 2 and 3 for the following files.

regsvr32 Mshtml.dll

regsvr32 shdocvw.dll

regsvr32 browseui.dll

regsvr32 msjava.dll

Check to see if the problem has been fixed. If it is fixed, you do not need to look further down. If it is not repaired, go to the next method.

Method 6: Please contact your Webmail vendor for support

If none of the above methods solve your problem, please contact your Webmail vendor to find out if they can help you with the problem. To find support for three of the most common webmail vendors, click one of the following options:

Google

Yahoo!

Windows Live Hotmail