Project Quality Management, human resources management operations

Project Quality Management

1, the project quality planning methods/techniques and tools, and a brief description;

(1) Benefit/cost Analysis

The principle of quality management is that profits outweigh costs

(2) Benchmark comparison

Compare the actual or planned practices of the project with the practices of other projects, resulting in a changed mindset and a standard for measuring performance.

(3) Flowchart

Refers to any relationship between the elements that display a system-related

(4) Experimental design

is a statistical method that helps determine the factors that affect a particular variable. This technology is most commonly used for analysis of project products

(5) Quality cost analysis

Quality cost refers to the total cost of all efforts to achieve the quality requirements of the product/service

Quality cost is divided into prevention cost, evaluation cost and defect cost.

Cost of prevention: refers to the costs of ensuring that the product meets the requirements and that no product defects are incurred.

Assessment cost: Refers to the cost of the inspection and evaluation of the work to meet the requirements of the target.

The defect cost is further divided into internal and external defect costs. The cost of internal defects refers to the cost of making up the product failure and failure before delivery and taking place within the company. The cost of external defects refers to the costs incurred outside the company, usually by the customer's request.

(6) Quality function expansion

From the customer to the quality requirements of the project delivery results, first identify the customer in terms of functional requirements, and then the functional requirements and product or service characteristics corresponding to further determine the project product or service technical parameters, once the technical parameters are determined, The project team is easily targeted to provide the oral products or services that meet the customer's needs.

(7) Process decision-making procedure diagram method

(a) A comprehensive analysis of the process of achieving the stated objectives in the development of the plan, the estimation of possible obstacles and outcomes, the assumption and development of corresponding contingency measures and contingency plans, and the maintenance of the flexibility of the plan. Adverse circumstances, the original design of the measures, at any time to amend the programme. When there is no anticipated situation, the flexible response will be adopted to solve it.

2, the project quality assurance methods/techniques and tools, and a brief description;

(1) General method of project Quality Management

(2) Process analysis

According to the guidance of the Process Improvement plan, identify the improvement measures from the organizational and technical point of view. Process analysis including application root cause analysis

(3) Project Quality Audit

is a structured and independent assessment method of other quality management activities, used to determine whether the implementation of the project activity complies with the guidelines, processes and procedures of the project organization and the definition of the project. Quality audits can be pre-planned or random, either within the organization or by a third-party organization.

3. Project quality control methods/techniques and tools, and briefly describe

(1) test

Testing is an important part of the project quality control process and is used to confirm whether the quality or performance of a project meets the requirements of the requirements specification.

(2) Check

is to examine the work product to determine whether it meets the expected criteria.

(3) Statistical sampling

Select a part of the group of interest to check

(4) 6δ

Adopt customer-centric evaluation method to drive continuous improvement at all levels within the organization.

(5) Cause and Effect diagram

Also called Fishbone diagram, Fishbone diagram, which illustrates how various elements relate to potential problems or outcomes.

(6) Flowchart

Used to help analyze why the problem occurred. All process flowcharts have several basic elements, namely, activity, decision point, and process order.

(7) Histogram

A histogram/Column chart refers to a Gantt chart that reflects the distribution of each variable.

(8) Check list of inspection changes

A checklist is often a horizontal column and a vertical row to collect data, and an invocation checklist may also include a description, a plot.

(9) Scatter chart

The scatter plot shows the relationship and regularity between the two variables. With this tool, the quality team can study and identify potential relationships between changes in two variables.

(10) Arrangement diagram

Pareto graphs, also known as Pareto charts, are histograms drawn in the order of occurrence frequency, indicating how much of the result is caused by the identified type or category.

The project team should first take steps to correct the problem that caused the most quantity of defects.

(11) Control chart

Also called the management chart, the trend chart. The control upper and lower limits indicate the range of deviations that can be accepted for the process.

(12) Diagram of mutual relation

A method of expressing the relationship between things by using a line diagram. Also called the graph method

(13) Affinity diagram

Also known as KJ method, the main use of facts to speak, by inspiration to discover new ideas. Solve new problems

(14) Tree-like chart

Composed of blocks and arrows, shaped like a branch, also called system diagram, family tree diagram, organization chart, etc., is a systematic analysis, to explore the best way to achieve the goal.

(15) matrix diagram

In the form of a mathematical matrix, each factor corresponding to the problem is listed as a matrix diagram.

(16) Priority matrix Chart

(17) Process decision procedure Diagram PDPC

(18) Activity Network Diagram

4, quality management process;

(1) Establish the quality standard system

(2) Quality control of project implementation

(3) The actual and standard control

(4) Corrective error correction

5, quality control process.

(1) Select the Control object

(2) Determining criteria or targets for control objects

(3) Formulating the implementation plan and determining the guarantee measures

(4) EXECUTE as planned

(5) to track and monitor the implementation of the project, and to compare the results of the monitoring with the plan or standard

(6) Detection and analysis of deviations

(7) According to the deviation to take the corresponding countermeasures

Second, human resources management operations

1, human resources management including which four steps;

(1) Project human resources planning;

(2) Project team formation;

(3) project team building;

(4) Project team management;

2, the definition of WBS, ORB, RBS, Ram;

(1) WBS work breakdown structure is the basis for defining the scope of work, defining the project organization, setting the quality and specification of the project product, estimating and controlling the cost, estimating the time period and scheduling progress. WBS for the project by breaking the project deliverables into a work package

(2) The ORB organization decomposition structure is decomposed according to the organization's existing departments, units or teams. The project activities and work packages are listed under the responsible department.

(3) The RBS resource decomposition structure is used to break down the resources of each type in the project

(4) The RAM responsibility distribution matrix is used to divide the project team members and clarify their roles and responsibilities of effective tools

3, personnel equipped with the management plan of seven items;

(1) forming a project team

(2) Timetable

(3) Human Resources release arrangements

(4) Training needs

(5) Recognition and reward

(6) Compliance with the provisions

(7) Security

4, the formation of team tools and technology;

(1) Prior assignment

(2) negotiation

(3) Purchasing

(4) Virtual team

5, the characteristics of the successful team;

(1) The team's goal is clear and the members are aware of their work's contribution to the goal

(2) Clear organizational structure of the team, clear position

(3) have written or customary work processes and methods, and the process is concise and effective

(4) The project manager has a clear assessment and evaluation criteria for the team members, and the results of the work are fair and open and reward.

(5) Discipline jointly formulated and adhered to

(6) work together

6, five stages of team building, and a brief description;

(1) Stage of formation

Individual members into team members, to begin to form a common goal for the future team often have good expectations

(2) Oscillation stage

Team members begin to perform assigned tasks, and generally encounter difficulties beyond expectations and hope to be broken by reality. Individuals begin to quarrel, accuse each other, and begin to doubt the ability of the project manager.

(3) Specification stage

After a certain period of running-in, the team members are familiar with and understand each other, the basic solution of contradictions, the project manager can be recognized by the team.

(4) Stage of play

With mutual understanding and trust of the project manager, the members actively work hard to achieve the goal.

(5) End stage

As the project ended, the team was dismissed as well.

7, through the use of which methods and technology construction project team;

(1) General management skills

(2) Training

(3) Team building activities

(4) Basic rules

(5) Centralized Office

(6) Awards and recognition

8, team management methods/techniques and tools;

(1) Observation and conversation

(2) Project performance evaluation

(3) List of issues

9, conflict management of six ways.

(1) Problem solving

(2) Cooperation

(3) Mandatory

(4) Compromise

(5) Differences

(6) Retreat

Project Quality Management, human resources management operations