Project Quality Management and human resource management essentials carding

First, Project Quality management:
1, the project quality planning methods/techniques and tools, and a brief description;

A: 7, benefit/cost analysis, benchmark comparison, flowchart, experimental design, quality cost analysis, Quality function development (quality requirements to technical requirements), process decision-making procedure diagram method (contingency plan)

2, the project quality assurance methods/techniques and tools, and a brief description;

A: 9, 7+2, benefit/cost analysis, benchmark comparison, flowchart, experimental design, quality cost analysis, Quality function development (quality requirements to technical requirements), process decision-making procedure diagram method (contingency plan), process analysis, Project quality audit (to find lessons)

3, the project quality control methods/techniques and tools, and a brief description;

Answer: 4+7+7:

4 , testing (unit system integration), inspection (review, peer review, audit or walk-through), statistical sampling, 6 sigma (high accuracy, generally not up to, as long as 3 sigma in industry);

7 old seven tools, found problems in the process: Causality diagram (Quality control, risk management), flowchart, histogram, checklist, scatter chart (two variable relationship), arrangement diagram (special case of the histogram, 2,8 Law, 80% of the problem is concentrated in 20% reasons), control chart;

7 new seven tools, plan text to find problems, mutual diagrams (ABC double arrow relationship), affinity Map (inspiration), tree chart (optimized path), matrix graph (filled with letters, ABCD), precedence matrix (filled with numbers, 123456), Process decision analysis Diagram (contingency plan), activity Network Diagram

4, quality management process;

A: PPDCA,PP, determine the quality standards system, D, the implementation of quality control of the project, C, will be the actual and the ticket control; A, corrective error correction

5, quality control process.

A: Pdca,p, make the implementation plan, determine the assurance measures, D, according to the plan, C, the implementation of the Project tracking monitoring, inspection; A: Identify and analyze deviations.

II. Project Human Resource management:
1, human resources management including which four steps;

A: Project human resources planning, project team formation, construction, management.

2, the definition of WBS, ORB, RBS, Ram;

A: Work breakdown structure, WBS determines the scope of work, the deliverables are decomposed into work packages.

OBS, organizational breakdown structure, according to the organization of existing departments and units or teams to decompose, the project activities of each work package listed under the responsible department.

RBS, A resource decomposition structure that decomposes various types of resources in a project. (There is also the RBS in the risk, the risk decomposition structure)

RAM, a responsibility distribution matrix that reflects the link between a team member's individual and his or her job.

3, personnel equipped with the management plan of seven items;

A: Set up project team, schedule, HR release arrangements, training needs, recognition and rewards, compliance, security.
4, the formation of team tools and technology;

A: 4 methods, pre-assigned (contracts, charters, only), negotiation (win-wins), purchasing (recruiting), virtual team (convenient for some inconvenient people, convenient)

5, the characteristics of the successful team;

Answer, 6, clear objectives, clear structure, concise process, reward, strict discipline, work synergy

6, five stages of team building, and a brief description;

A: formation, oscillation, specification, play, end

7, through the use of which methods and technology construction project team;

A: 6, general management skills, training, team building activities, basic rules, centralized office, rewards and recognition,

8, team management methods/techniques and tools;

A: 3, observation and conversation, project performance evaluation (department manager Assessment), List of issues.

9, conflict management of six ways.

A: 6 ways to solve problems, cooperate, force, compromise, disagree, retreat (the worst way).

Project Quality Management and human resource management essentials carding