Q470 Series PC Touchpad cannot use solution

1. See if the touchpad on your notebook is set to OFF

: The touchpad cannot be used if the touchpad is not turned on.

To open the touch pad method:

method One:

Press the keyboard "FN" + "F5" key combination to open the touchpad, the screen will appear on the touchpad to open the prompt, the following figure:

  

 

Method Two:

1. Samsung notebook turned on the blue background of the Samsung logo screen, the following figure:

 

2. When the Samsung logo screen appears, quickly press the keyboard "F2" key to enter the BIOS.

  

3. Then select to the "Boot" page.

 

4. On the "Boot" page, select "Touch Pad Mouse".

 

5. Press "Enter" on the keyboard.

  

6. Select "Enabled" in the new pop-up window.

 

7. Then press the keyboard "F10" key, according to the prompts to choose "Yes" save exit can open the touchpad.

  

 

2. Reinstall the Touchpad Driver

: If you have no problem checking the above settings, you will need to reinstall the Touchpad driver.

To install the touch pad Drive method:

1. Login to Samsung official website www.samsung.com.cn, in the upper-right corner of the notebook model "Q470" and search.

 

2. In "All related search", click "Driver".

 

3. Then select "PC q470-jt02 (NP-Q470-JT02CN) Driver".

 

4. In the driver list to find the corresponding operating system for the "Touchpad" drive, click on the right side of the "ZIP" Download installation can be.

 

3. The above situation cannot be solved

: If none of the above actions can be resolved, please try the following actions:

If none of these actions can be resolved, try the following:

1. You can try to back up important data on your hard disk and restore your notebook's operating system one key. Please click on "Samsung Recovery Solution5 How to do a full restore " to view the specific method .

2. If the failure can not be ruled out, please send the notebook computer to Samsung designated service center for Inspection, service center information, please click here for inquiries.