QQ number of members is mysteriously lost: Tencent denies receiving number

QQ number of members is mysteriously lost: Tencent denies receiving number

A member of the couple because of QQ, QQ space has a daughter photos and growth records, for the loss of multiple complaints; web site denies receipt behavior

Reporter investigation

"From this April onwards, we have a large number of netizens have lost the QQ number at the same time, even more strange is that the main loss is the membership number, and this is not a general hacker can do." We complained to Tencent, but the problem was not solved. "A few days ago, some readers to the newspaper that their QQ number of the bizarre loss of events, netizens suspected that the loss of the incident is Tencent's collection, but the company flatly denied."

It took eight years of affectionate numbers, not back.

QQ number is 4082006, the net is called "bottle" Mr. Xu said, he used eight years QQ number was suddenly stolen. Because he and his wife is through this QQ to know, and QQ space has his daughter since the birth of photos and daughter growth of the bit records, so he has a very deep feelings on this number, but also very eager to retrieve it. But so far, he has made countless calls to Tencent through a variety of channels, all of which ended in ineffectiveness. Tencent asked him to provide the original information, he provided a very good information. For example, QQ bank recharge Records, over the past few years online payment accounts, his personal ID card copy, the QQ space store his daughter's photos. Even the original password, which he has changed in the past eight years, has been provided, or cannot be returned to the number. In addition, Mr. Xu also added the QQ number of the group, can provide at least dozens of April missing numbers.

The legal profession thinks the website is responsible

User response: First, online sales of the number appeared in the number, that is, hundreds of consecutive numbers packaged for sale. In this case, whether the hacker or the customer's own disclosure is difficult to explain, a hacker can be hundreds of of customers all the information to steal all? or hundreds of customers at the same time to disclose their own password to the same person? Second, this large-scale loss phenomenon, is not Tencent's collection behavior? Or is it the internal employees of Tencent company? Third, Tencent proposed that "the number is controversial, need to provide more original information", but where is the controversy? who complained about leaving the number? How to deal with the dispute? None of these Tencent companies gave a clear response.

Legal personage thinks, for Netizen QQ number, Tencent Company has supervisory duty. Such a centralized number is lost, even if the hacker, Tencent in the process of continuous complaints can be detected. This batch of numbers is not a general number, many of which are through the bank recharge and other means of payment of consumer members QQ number, and some even spend up to thousands of yuan. For such a number, in essence, has been in line with the "Consumer Protection Law" adjustment range, for the member QQ number password protection should be higher than other ordinary QQ number.

Website denies mass loss

The reporter interviewed Tencent company public relations Miss Zhou, she said, the current QQ registered user already more than 700 million, each day will have the user for various reasons to carry on the number appeal. In the case of customer service, there is no large appeal in the early April. And for QQ number 4082006, Mr. Xu's complaint is invalid, they inquired about his complaint record, his last complaint was on May 4 and the reason for the failure of the complaint was that the number was disputed, and that the number had been adequately substantiated by another user, possibly with the disclosure of his personal data. Now they have entered the manual processing link.

Miss Zhou said that as long as the user provided sufficient information, through the normal channel to apply for the QQ number of users lost can be retrieved through the online appeal. However, some users through some informal channels, such as private transactions and other acts to obtain the number, then lost number, the original owner of the number may be to Tencent to provide more original information to the number of complaints back. So Miss Zhou on behalf of the Tencent company to call on the broad masses of QQ users, in order to make everyone have a safe network environment, please consciously resist any form of private QQ number trading behavior.

In addition, Tencent has now taken some measures to remind users to protect the good number to avoid theft, for example, in the user Login QQ pop-up a dialog box, to remind users of the security of QQ use. As for the sale of Tencent Company's number, Miss Zhou denied.

User Xu later reflected, after the reporter interview, Tencent company has the QQ number back to him. The legal profession said that similar users had recently asked for help, and they were considering bringing in public interest litigation.