Questions about the WeChat public account human service queuing system!

Is there any service on the market that is similar to the solution of the human service queuing system on the public number of Didi car? It is free of charge, and similar functions are available, it would be better to have open-source code !!

Is there any service on the market that is similar to the solution of the human service queuing system on the public number of Didi car? It is free of charge, and similar functions are available, it would be better to have open-source code !!

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Is there any service on the market that is similar to the solution of the human service queuing system on the public number of Didi car? It is free of charge, and similar functions are available, it would be better to have open-source code !!

I am very grateful to anyone who can answer this question without any trouble!

The customer service interface called, but the queue must be written by yourself

The current public account logic of our company is like this. You can refer to it.

1. When a user inputs a message and a corresponding machine responds, for example, if the user enters the "I want to receive a red packet" machine, the user can directly process whether the user is bound to receive the message and then return the customer's response information.

2. When a customer input a message that does not match a machine response, for example, "How many stores do you have? Is there a store in XX ?" At this time, if the customer's message does not match, the system will return "hello, please be patient. We will have customer service to communicate with you later" and then the Customer Service (maybe that customer service may be a lot) after seeing the message, reply "Thank you for your patience and wait for 1020 to serve you". After consulting, customer service 1020 will make you satisfied or dissatisfied, and then close the session.