"Cloud commentary" of the second "do not do not die Verizon Cloud service 48-hour downtime incident"

2015-01-12 Zhang Xiaodong Oriental Cloud Insight

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Brief comment on

The reliability and sustainability of cloud services are the two most important indicators, and Verizon's 2-day downtime has been a big shock.

1. cloud service 48-hour downtime, Can be said to be extremely crazy and stupid, such a decision will churn out a large number of customers, and a great impact on the future reputation.

2. verizon's cloud service has two sets of architectures Cloud services, the outage is the new Verizon Cloud service, on which all customers will be impacted. Since its launch in the three quarter of 2014, the original Enterprise cloud customers are moving towards new cloud services.

3. verizon Cloud is in the beta phase, However, the handling of such random downtime upgrade system, the subsequent impact is huge.

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"Translation of the original"

recently, Verizon 's new cloud services company issued a statement notifying users that a two-day blackout, starting from 1 months, will be used for system maintenance and that users are advised to shut down their virtual machines before 1 O ' morning.

The result of this downtime maintenance is that during the blackout Verizon 's cloud users will not be able to access cloud services, whether it is cloud-based e-mail or data and applications stored in the cloud, users ' virtual machines, object storage,Verizon 's cloud consoles and APIs will be unavailable.

The move was alarming, Gabriel , an analyst at the consulting group Danold, commented. "For their customers, it could be a very sad two days," he said. "For the Enterprise cloud customers, a two-day outage, whether for any reason, is a very big event. I don't remember any of the cloud service companies that have blackouts so long.

"Even in a traditional data center, such interruptions are rare and totally unacceptable, unless it is due to real disaster. "said Oz. "However, even in the event of a disaster, most companies ' disaster preparedness plans either keep the entire enterprise running or will allow them to recover quickly"

< Span style= "MARGIN:0PX;PADDING:0PX;FONT-SIZE:14PX;" >verizon cloud service company with Amazon, ibm and Google's cloud is fiercely competitive. This outage will affect Verizon cloud 2014 Span style= "margin:0px;padding:0px;font-size:14px;font-family: ' The song Body '; > The third quarter after the opening of service business customers. The company's traditional platform  -  Enterprise Cloud, Enterprise Cloud Management and Enterprise Cloud Federal edition –  such as cloud services for traditional large enterprises will not be affected. However, has been committed from the traditional platform, verizon mobile cloud computing company.

verizon% the company's corporate cloud customers. idc analyst Frank cloud Enterprise It 48 ibm Verizon

for users, such an event would allow them to exit and turn to other companies ' services. "I bet many of them download data feverishly to access it during the outage. "said Oz. "Some customers may be using Verizon 's services as their own customer-facing portal. These people will have to either hurry up with an alternative plan to keep their online business, or they will enjoy a one- hour vacation. Whether that option is not very satisfying.

A two-day service shutdown will make it difficult for sales to persuade customers IT managers, many of whom will no longer think Verizon 's cloud service is a true cloud service, and will not think he can compete with Amazon,IBM and Microsoft.

when it comes to measuring a cloud provider, reliability and uptime are two critically important factors. Two days offline is not a good omen. "The planned blackout of this length and magnitude not only makes Verizon blind," Oz said. "It means they don't understand the importance of their services to customers, andVerizon 's rivals - including Amazon, Google and Microsoft - will take the incident as an attack on Verizon A weapon of considerable success.

Rob Enderle, an analyst at the Enderle group , said that if Verizon 's downtime lasted more than a few hours this weekend , it would be enough to allow customers to abandon them and buy and sell rivals ' services.

"Enterprise Services typically measure downtime in seconds or less," he said. "A few hours of downtime is often considered a serious problem. Downtime in days usually means that the service will stop at a later time, no matter how large, most businesses will be unbearable,and a planned outage in the hour of the day is largely unheard of in today's IT industry and should be a huge service disaster. "

What Verizon should do is to automatically migrate users ' servers, even if the resources are tight, resulting in less efficient service processing than a complete stop.

Said Enderle said: "It is crazy and foolish that they are so directly shut down." "

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"Cloud commentary" of the second "do not do not die Verizon Cloud service 48-hour downtime incident"