http://www.huiyaosoft.com/31crmad.aspx?qq=914261631 --The address of the event to participate in the book Delivery
First of all, thank the author for sending the book. The first time I received a signed book, I felt very special. Hey!
Let's start by introducing this book.
A set of CRM project system (CRM: Customer Relationship Management System), 5 project development must link, 31 expansion examples, 38 demonstration examples.
What is CRM the next day?
CRM Customer Relationship management system.
Refers to the enterprise CRM technology to manage the relationship with customers. He refers to the use of computer automation to analyze sales, marketing, customer service and application processes such as management software systems.
It aims to reduce sales cycles and sales costs, increase revenue, and find new markets and channels to expand your business by increasing customer value, satisfaction, profitability and loyalty.
is a business strategy for selecting and managing valuable customers and their relationships.
CRM system includes product files, customer profiles. Sales target. Visit record, Sales contract and report analysis and other main function modules.
Understand the CRM but also needs according to the customer's demand, but often in our development time, do not know what the customer needs, may be we understand the demand is not at all
Customer's real needs.
Understanding the requirements is a difficult process. This is how I feel!
The next day is the introduction of CRM and the table needed to build the table, do not draw. Good day!
Read "31 Days of Learning CRM project development" the next day