RedHat releases the latest automated problem analysis tool RedHatAccess

RedHat Global Support Team is pleased to announce the release of RedHatAccessinRedHatEnterpriseLinux5.10and6.5, RedHatEnterpriseVirtualization3.2 and RedHatEnterpriseLinuxOpenStackPlatform3.0.2. RedHatAccess is an automated problem analysis tool.

Red Hat Global Support Team is pleased to announce the release of Red Hat Access in Red Hat Enterprise Linux 5.10 and 6.5, Red Hat Enterprise Virtualization 3.2 and Red Hat Enterprise Linux OpenStack Platform 3.0.2. Red Hat Access is an automated problem analysis tool, red Hat Enterprise Virtualization supports plug-ins and Red Hat Access Plugin for OpenStack of Red Hat Enterprise Linux OpenStack Platform. Red Hat Access provides seamless Access services, and uses the exclusive knowledge, resources, and functions of Red Hat to help users with all enterprise-level product details, answer questions, and provide advanced diagnostic services.

Red Hat Access uses the user-friendly console in Red Hat Enterprise Virtualization and Red Hat Enterprise Linux OpenStack Platform to provide active notifications and faster solutions for open/update support cases through integrated automation services, obtain diagnostic information and knowledge from the Red Hat Enterprise Linux console. We are very pleased that Red Hat Access has added value to our powerful enterprise-level product line.

The functions of the Red Hat service and descriptions of each Service are as follows:

• Red Hat Access: search-easy Access to the exclusive Red Hat knowledge and solutions,
• Red Hat Access: supports creating, managing, and updating Red Hat support services.
• Red Hat Access: diagnostics-provides online diagnostic services to easily solve problems, identify error codes, stack traces, and logs
• Red Hat Access: Analysis-Automatic Log File analysis using the Red Hat online diagnostic service

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