[Reproduced] accelerating service-oriented transformation, is the German science and technology to vigorously promote the measurement and calibration services

"In fact, when Hewlett-Packard entered China in 1981, the first to set up is the Technical Services department, which demonstrates our commitment to serve China, demonstrating our determination to take root in China." The value of metrology and calibration services to our customers is increasingly being valued by German technology. "is the German technology maintenance measurement Service Manager Jin Yue Mountain said.

From Hewlett-Packard to Agilent to the German technology, in order to meet the continuous improvement of customer calibration requirements, is now a German technology company in Beijing, Shanghai, Shenzhen and Chengdu set up four major metering service centers.

Jin Yue, general manager of the after-Sales service department of German technology electronic instruments

The significance of macro-change for metrology and calibration

Testing and measurement industry is always to serve the customer, so is the German technology is always around the transformation of customers to make changes.

First, the changes made in China from manufacturing to China require a higher cost of research and development, not only for the increase in senior research and development, but also for high-end equipment.

The second requirement is to improve the quality requirements, how to ensure the high-end products? All equipment indicators must be compliant, that is, only through metering, to ensure the stable operation of high-end equipment.

Thirdly, the development of the Belt and Road has driven the western region, and we are also investing in Chengdu to meet the development of China's strategic level.

The other is that the German technology uses big data and Internet + ideas to solve the specific measurement problems. In theory, the measurement of the instrument does not mean that it has to be done once a year. Therefore, the German science and technology can use the instrument data, analysis of the measurement cycle, so as to give customers a most reasonable calibration cycle, and the use of Internet + analysis is a German developed a set of instrument management system, this system can make the customer more convenient calibration, maintenance, maintenance and other daily management. ”

Measuring with the heart of a craftsman

The measurement process of the E5515C comprehensive measuring instrument, "we need to measure this product from 45 minutes to 2 hours, but most of the other companies can give results in 20 minutes." Why do we spend so much time? Because we dare not to reduce time. We have to wait for a few seconds or even a few minutes to measure each point, we can measure a point for 40 minutes. ”

For metering equipment, the Jin Yue Shan said that the precision of the German technology metering equipment three times times higher than customer products, "and the quality of the conflict, we do not make any compromises." ”

In addition, the Jin Yue Mountain also expresses is the German science and technology transformation goal, "is the German localization not just a hardware company, but is a software company, moreover also will service as one of development direction." For this reason, Germany has also put forward a one-stop metering service solution for customers to calibrate the system, even if the system has other company's instruments. ”

In fact, one-stop metering for the production line is very important, because the production line of the test system can not be transported, it must be a measurement engineer onsite service, but these systems are not a single component of the German technology to provide products, so a one-stop solution to the problems customers face.

Liu Yan, Metrology development manager, global customer service and Support Division, German technology

From the technical point of view is the difference of the German technology measurement technology

Is the German science and technology products and services relative to the peers to be more expensive, but you have expensive truth.

"From HP to Agilent to Germany, we are the industry leader and have been supported by our customers, which is inseparable from our high-quality, high-tech and high-level products and services." For industrial users, from prototype design research and development to production line mass production, and then to the customer to accept, always need to measure, with the acceleration of global integration process, different design units, different production locations and different customers, testing and measuring equipment is completely different, so the role of measurement is very important, Only in this way can we ensure that our customers produce high-quality products.

Liu Yan stressed that the German science and technology with the world's major metrology institutes have maintained a long-term close research projects and cooperative relations. Including NIST, METAS, MSI and so on have the project cooperation research, but with China's nisc and so on the measure organization, also will hold the annual measure seminar regularly, discusses the measurement field research achievement.

When it comes to the advantages of German technology in metrology, Liu Yan points out the following points: "First of all, we have a deep accumulation of testing technology, we have a deep knowhow for the principle design of the instrument, the method of realization of the hardware, the evolution course, and how to test its performance." ”

"The second is that the German technology portfolio covers all categories in the field of electronic measurement, so after-sales and research and development teams can communicate well to discuss the best method of measuring measurement." Third, it is possible to use the industry's most advanced measuring equipment for metering services. ”

Liu Yan Special emphasis on the importance of the original measurement. "The purpose of metering is to allow customers to send the product to our metering center every time to do metering, we can get a new factory like the same equipment." Customers spend a lot of money to buy instruments, the purpose is to pursue its high-performance, high-precision, high band bandwidth, support their multi-faceted applications. Therefore, in order to protect the customer's investment, we must accurately measure the customer. ”

When it comes to traceability, Liu Yan said that it is strict in the traceability management of standard instruments used by the Global Metrology center of German technology, and all traceability information must be logged into our device management system. If the calibration period is exceeded, the metering software will prohibit the operation of the device to ensure the accuracy of the data.

Liu Yan also introduced is the German technology in big data applications, the use of data analysis to produce measurement and testing monitoring system, can be measured by the previous measurement data to evaluate the test results, if there are suspicious data can be immediately screened, so that the measurement process can be timely monitoring problems or the instrument itself problems.

"All these time-consuming measures are designed to keep our customers ' product quality rising, the cost of production lines as low as possible, and the production is increasing. And we want to help our clients expand their market share and become the industry leader. "Liu Yan said.

Comment: "Like the IBM Blue giant, to the service development." See. ”

[Reproduced] accelerating service-oriented transformation, is the German science and technology to vigorously promote the measurement and calibration services