Requirements for system maintenance Talents

Requirements for system maintenance Talents

Hospital System maintenance personnel can be divided into the following types:

1. network engineers

Main responsibilities: ensure the daily operation and security maintenance of the network, monitor the working conditions of various servers and network equipment, and ensure that there are no software or hardware faults in the background. Responsible for routine network monitoring, network analysis, data statistics, System Log maintenance, and troubleshooting. Rationally deploy the hospital network topology, and properly manage site distribution charts, wiring charts (including wiring test reports), network devices, distribution frames, and other documents. Follows up the progress and major technical support of the Network part of the new hospital information system project, and completes the installation and debugging of the Network part under the organization of the system implementation project director.

Quality requirements: proficient in the installation, configuration, management, and implementation of network security measures for mainstream network devices; Understand network devices and technical applications such as switches, routers, firewalls, and TCP/IP; familiar with the routine management and maintenance of network systems, ensuring the normal operation of various services; with independent network maintenance and troubleshooting capabilities.

2. Database System Engineers

Responsibilities: design, establish, operate, and maintain high-quality databases according to the demands of hospital information systems. Check the running status of the database server, regularly view the error log files in the background, and handle the reported errors in a timely manner to ensure the normal operation of the database server and its backup server. Manage database users, regularly clean up databases, develop reliable database backup and disaster tolerance solutions, and ensure database Disaster Tolerance and backup, ensures smooth operation of hospital services and data security.

Quality requirements: have experience in database design and management in a highly distributed environment, master database principles and basic theories, and master the design methods and development process of database application systems; familiar with the management and maintenance of common large-scale database management systems, and understand related security technologies.

3. hardware maintenance engineer

Main responsibilities: Resolves hardware faults during hospital information system operation. Conducts inspections on the computer and auxiliary equipment of the hospital and immediately solves the problems found. If the problem cannot be solved at the moment, it should provide backup equipment to ensure the normal operation of the hospital information system and medical services. For faults that cannot be solved by yourself, contact the repair department of the relevant manufacturer for repair and resolution as soon as possible to ensure the equipment integrity rate. In accordance with hospital medical equipment management regulations, the purchase, use, storage, registration, and decommission of hardware and equipment should be carried out. strict financial management should be conducted and regular inventory check should be conducted to ensure the consistency of accounts and items.

Quality requirements: master more in-depth computer hardware and peripherals system structure and maintenance technology, familiar with the performance of various products on the market, familiar with a variety of computer operating systems and common software, able to independently assemble hardware and install the Operating System. Familiar with the fault manifestation and judgment methods of various hardware products, skilled in using various testing and maintenance tools; capable of analyzing and solving faults, able to locate and eliminate hardware faults.

4. Information security management engineer

Responsibilities: evaluates the security risks of hospital information systems, and develops and implements Hospital Information Security strategic plans and specific information security policies. Encrypts important data in hospital information systems, and is responsible for registration, classification, permission granting, and password management of various legal users in hospital information systems. Promote the implementation of information security management systems and confidentiality rules and regulations in hospitals, and prevent and eliminate security risks in hospital information security and confidentiality management. Conduct necessary supervision and inspection, investigate and punish violations that endanger the security of hospital information systems, and conduct information security training and education for all hospital employees.

Quality requirements: familiar with the functions, performance, and configuration management of commonly used network and information security products; proficient in large-scale information system security design; able to design comprehensive security solutions; master Attack and Defense technologies in the information security field, Master Data Encryption principles and technologies, and be familiar with common security vulnerabilities and detection methods on basic network platforms, system platforms, and application platforms; measure the test taker's knowledge about the establishment, identification, and risk assessment methods of information security models, and understand information security standards in China.

Requirements of Information System Managers

At present, system administrators do not have enough space to make full use of their functions, but they still stay at a relatively low level. In reality, their function is to integrate hospital management and information, to greatly improve the efficiency of hospitals. With the development of hospital informatization, the key to how to apply the information system and display the role of Informatization lies in hospital management. For this reason, the hospital must establish the following positions to better manage Hospital Informatization:

1. Application coordination and assessment Supervisor

Main responsibilities: under the leadership of the Hospital Information Director, close cooperation with hospital managers at all levels, grassroots operators, system implementation project directors, and document development and training engineers, ensure that the design of hospital information system and relevant operating procedures meet the requirements of both business and technical personnel. Coordinating various problems arising during the operation of the hospital information system, and failing to coordinate and solve the problems should be reported to the hospital information director and the system implementation project director in a timely manner, solve the problem through process reengineering or adaptive maintenance and perfection maintenance of the software, meanwhile, the coordination or software maintenance results are released to all relevant users by modifying the operating procedures and user documents. Prepare assessment systems and specifications for corresponding positions in accordance with the operating procedures and user manuals, and supervise the implementation. Submit and publish assessment reports on a regular basis to identify problems that may occur during operations, and reward and punish operators based on the assessment results.

Quality requirements: Experience in CRM or enterprise Process Engineering (BPE) implementation; excellent analysis, project management and communication skills; strong self-adjustment ability, good at persuasion and communication, utilize analytical skills and business experience in coordination to optimize solution design; focus on details and be willing to collect feedback and integrate changes in documents, it helps information developers and administrators better understand users' needs.

2. Document Development and Training engineers

Responsibilities: Follow the re-engineering results of the hospital information system and process to develop appropriate operation procedures based on positions. Design, create, and maintain technical and user documents in the form of databases, online help, user manuals, and training materials. Investigates and collects personal processes and process information from grassroots operators to continuously improve the developed technologies and user documents and operating procedures. Organizes training activities to train qualified operators and provides guidance to grassroots operators.

Quality requirements: must communicate well with grass-roots users and developers in order to develop reasonable documents efficiently; Be proficient in using computers to Develop User documents, it also requires understanding how to use HTML to develop network applications and online training courses. It must have good logic thinking and excellent text correction and writing skills, focusing on details and analysis.

3. dictionary Maintenance Engineer

Main responsibilities: consult with relevant department staff to collect their specific requirements and design the definition rules of various dictionary libraries required for internal online connection for the hospital information system, create a knowledge calling library and format constraints based on medical knowledge. Maintains and manages the public dictionary library, system dictionary library, drug dictionary library, medical project dictionary library, price dictionary library, disease category dictionary library, and various knowledge call libraries in the information system, train and guide related workstation operators in data entry. Conducts database data monitoring and inspection, and promptly corrects or reports Data Mismatch issues. This ensures the accuracy and integrity of system data and minimizes data errors.

Quality requirements: have hospital experience, be familiar with medical services and processes, master basic medical and nursing knowledge, and be familiar with internal data relationships of hospital information systems; be familiar with the format and terminology of medical documents, and have a basic knowledge in terms of knowledge cataloguing and classification, information organization and retrieval.

4. Knowledge Mining Engineers

Responsibilities: researches and designs medical business analysis products based on data mining and statistical analysis. Data warehouse and data mart can be independently created based on the theme to be analyzed ), using report tools, query tools, data analysis tools, data mining tools, and a variety of application development tools based on data warehouses or data marketplaces, you can extract hidden important information from a large amount of data, extract the knowledge contained in it to serve medical work and hospital management scientifically.

Quality requirements: have experience in Knowledge Engineering, machine learning, or data mining, have worked in the Design of Data mart or data mining, and have CPM knowledge, concepts, and practical experience, be familiar with tools such as SPSS and SAS, have the ability and experience of self-developed mining algorithms for statistical analysis and prediction, be familiar with mainstream operating systems, and have certain programming skills; strong mathematical skills, solid theoretical skills in statistics and data mining, and strong analytical skills.

5. website maintenance engineers

Main responsibilities: Responsible for system maintenance, data maintenance, and security maintenance of hospital websites, Web servers, and email servers. Update the web resources, release hospital information in a timely manner, and regularly revise the webpage content based on hospital requirements.

Quality requirements: familiar with TCP/IP network environments, Windows Active Directory Services, DNS services, and other basic network services; familiar with web page creation technologies such as JavaScript, HTML, XML, CSS, and other programming languages; understand the overall design, planning, and production processes of large websites.

The job division is not static

In fact, the Division of Information personnel and the division of labor of various positions are not static, each hospital can adjust the setting of various positions based on the characteristics of the hospital informatization development stage, its own scale, the amount of relevant business, and the actual ability of information management talents. Tasks in some positions can be merged or split, tasks in some positions can be outsourced, and tasks in some positions can be entrusted to professional information supervision institutions, but they cannot be possessed, the lack of Hospital Information talents can be solved through the guidance of wisdom.

However, no matter what form of information talent is introduced, the completion of related tasks, the ability to solve problems, and the work efficiency cannot be compromised, the service standards and perspectives provided for hospital information systems cannot be changed. In addition, outsourcing and delegated information supervision institutions are generally in stages. It is more appropriate for some services such as IT system development and network system construction that do not need to make major changes in the short term once completed, it is not suitable for the long-term and time-sensitive maintenance and management of hospital information systems.

The hospital information management team in China is gradually established with the development of hospital information in China. At the beginning, some medical and management personnel work part-time or change their careers. With the construction of hospital information systems, hospitals at all levels have introduced some computer professionals to complete work such as network management, information system security, database maintenance, and hardware maintenance, the new demands for talents in hospital information management, system analysis, process reengineering, medical knowledge management, knowledge mining, application coordination, and document maintenance are ignored.

This is because of the scarcity of compound information talents with a background in the medical industry. What's more important is that some hospitals simply understand informatization as the purchase of equipment, the hospital information system is regarded as a medical instrument that can be used at the expense of money. The hospital information department is responsible for the daily management of the data center, maintenance of network equipment and work sites. It is not realized that hospital informatization is a systematic management project, rather than a one-time action. As a manifestation of the comprehensive strength of hospital informatization, it is the result of the cooperation of various informatization talents.

In fact, after the hospital information system develops to a stable period, more and more work will be done, including management improvement and restructuring, configuration and secondary development for different management requirements and business changes. To this end, the hospital must introduce and cultivate all kinds of information talents according to the needs of hospital informatization development to meet the new demands of Hospital Informatization talents.

Changing Concepts, improving the management system, breaking through the Information Department's limitation in being responsible for software and hardware maintenance, and shifting the focus of hospital informatization to information communication, process restructuring, knowledge management, and decision-making support, improve hospital information management and application.

By introducing experiences in the same industry abroad, we can adjust the functional division of hospital information departments and rationally configure various information talents. Based on the maintenance of Information System Error Correction, adaptive maintenance, perfection maintenance, and preventive maintenance of information systems are carried out according to the hospital development needs and the specific requirements of users.

Guide hospitals to sort out and optimize their business processes according to information needs, increase support for medical knowledge management, and increase the utilization of information to effectively extend the stability of hospital information systems. The lack of Hospital Informatization investment can bring better benefits to play, and build the hospital information system into a reliable supporting environment for hospital operation, which has become a breakthrough point for hospitals to strengthen scientific management, improve the core competitiveness of hospitals.