Requirements of customers, employees, investors, and society for outsourcing service providers

Source: Internet
Author: User
ArticleDirectory
    • 1.1 Basic Requirements
    • 1.2 advanced requirements
    • 4.1 Basic Requirements
    • 4.2 advanced requirements

In order to study the management aspects of outsourcing service providers, in addition to analyzing the reasons for outsourcing, risks, failures, and expectations of customers as contractors, we are now considering this from the perspective of service providers.

We mainly consider the requirements of customers, employees, investors, and society for service providers. In escm, a total of 23 requirements are listed to prove that they are well-known in the service management field.

I will list 26 requirements based on four aspects.

      1. Customer requirements 1.1 Basic Requirements
    1. low cost
    2. Professional Services
    3. Strong Risk Control
    4. ensure Service Security
    5. ensure Service Quality
    6. continuous service capability
    7. high performance
    8. good communication skills
    9. able to manage staff mobility, especially key staff mobility issues
    10. provide services as required by the contract
    11. professional problem and accident response
    12. requirement understanding and control capabilities
    13. effectively control changes
    14. excellent ability to respond to changes
      1.2 advanced requirements
    15. continuous improvement of performance
    16. improve technical, business, and management capabilities in advance to serve customers
    17. understand the customer from the customer's perspective
    18. grow together
      2 investors' requirements
    19. sustained profitability
      3 social requirements
    20. assume social responsibility
      4. Requirements of employees: 4.1 basic requirements
    21. ensure standard of living
    22. fair payment
    23. fair promotion mechanism
    24. clear performance standards and evaluations
      4.2 advanced requirements
    25. proud companies
    26. clear goals

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