The personal heart is strong, do the sale is natural will succeed! How can you make your heart become more powerful? Inner strength, not a day or two can be formed, but a long process of cultivation, but also need us to clear some bad mentality, in sales, inferiority, cowardice, suspicion and other 7 kinds of mentality is most undesirable, to try to get rid of these 7 mentality, to achieve a better psychological state.
1. Cowardly psychology:
Mainly seen in ears, experience is shallow, introverted, poor words of people, because of cowardice, in the sales work even if they think the right thing, after careful consideration, but dare not express it. This psychological client can also be observed, resulting in a perception of themselves, unwilling to buy products with you. Want to become a good salesman, need to do is "whether right or wrong, dare to say dare to do"!
2. Self-abased psychology:
Some people tend to create an inferiority complex, even their own contempt for themselves, lack of self-confidence, do not have the guts, timid, echo, without their own ideas. This mentality, if not overcome, will wear a person's unique personality. How to customer service inferiority psychology? A very useful way: learn the proper narcissism, appreciate yourself, but also give yourself a psychological hint: Tell yourself every day is a top salesman! Encounter anything, whether right or wrong, first say do first!
3. Suspicion of psychology:
Some people in the sales with customers, often love to look at each other with distrust, unwarranted suspicion, suspicion that customers have no ability to buy, or think that the customer is difficult to fix, see some looks not too good-looking will go to evaluate the other side, meet some voice not too gentle will be labeled unfriendly label and so on. When we go to the mentality of suspicion to face the customer, although the surface above feel nothing, but inside the heart will appear impatient and so on, you show in the heart, the customer can be sensed, do sales must remember: do not use their own thinking to measure the ideas of others!
4. Reverse Psychology:
In fact, our salesman itself will have such psychological, its psychological pursuit stems from: Most people want to appear very smart, can be respected. So many salespeople like to argue with customers, old thinking to let customers know that they are right, a lot of sales staff will offend customers, are because of their own rebellious, so that others to their own disgust! Even if you are right, lost customers, then what can you do? Why not learn to let go, learn to tolerate each other! Put down does not mean giving up, tolerance is not tantamount to indulgence!
5. Play Psychology:
Some people make sales as a fling, fickle, inconstant, everywhere to deal with, love bragging, love to say beautiful words, and someone saw one side, will say with someone how deep. This kind of person contacts with the person only to do the superficial, therefore does not have the affection deep customer friend. A salesman, only to be true enough, honest, customers will be more trust you, just willing to contact you!
6. Money-Greedy Psychology:
"Why I recommend the best products to customers, customers always run away" a lot of sales staff dedicated to customers can take the most Commission products, and not to understand the customer's ability to accept, did not go for the customer to consider, old think of their own mouthful to eat into the fat. In addition, there are some people for their own interests, regardless of the interests of customers, often is "ladder", this greedy for money, sales are often a one-time, will eventually let your customers away from you!
7. Indifferent Psychology:
Sales of friends should often hear the "network is the money pulse" this sentence, but how many people to take the initiative to communicate with others? Some people to all kinds of things as long as it has nothing to do with their own indifference, indifferent, or mistakenly think that the language is sharp, aloof attitude, is "personality", so that others do not dare to approach themselves, thereby losing some friends, these friends are not only customers, or colleagues, or friends, or irrelevant friends. When we do, become the passion and joy of the role model, around people will be more and more like you, in the sales road will be more and more relaxed!
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Seven kinds of psychology that must be "banned" in sales