Six key elements of forging software requirements personnel

Software companies are engaged in the basic quality of demand research personnel is not very attention, enterprise information management often can see the software company to send the researcher's age is low, experience is not enough. In my communication with the enterprise, the senior management, they generally have this feeling:

"For enterprises, we are not very clear about how the information research should start, and how to end, we are actually more concerned about the matter is to our existing management to the software company to convey, and do not hope that this transmission is comprehensive, when the face of transmission is not comprehensive, the need for software company personnel asked more, more discussion, We are in the process of management system also contacted a lot of software company designers, demand personnel, but in the process of communication with us, feel that they are always lack of research ideas and necessary management knowledge, many are very common management knowledge they are not very clear, so in the survey can only be discussed in some local issues, These parts still rely on our own middle-level managers on the management of the problems that exist, and this is the phenomenon of the initiative to ask questions, when met the likes of communication managers and business backbone of the time to be able to have the situation ".

"Most of the research is not good, you know, many of our business backbone and managers they are unfamiliar with computers, for information is unfamiliar, you let them talk about demand, the first is to communicate with them, in exchange to obtain demand." This requires, discuss the needs of the software company personnel must have a certain degree of management knowledge and management experience, to be inspired to conduct research, otherwise many of our people do not know what to say, do not know what you want to get, your software and what we ask for the difference between the content, None of this seems to have been seen in the research, so this has a big impact on the findings of the survey, which can be reflected in the research reports that many companies provide to us, simply because they don't know our business. " An enterprise deputy general manager said.

His views represent the views of many middle-and high-level managers, because some software companies do not pay attention to the demand research work, in the human resource matching, always tend to give developers good welfare, but the demand staff can not get more reasonable treatment, in this generally low treatment, can only absorb less experienced personnel, Even those who have no experience, even if these people may be majored in management or computer science, but software companies tend to ignore the fact that such personnel must recruit a comprehensive staff, computers to understand, software functions to be clear, management knowledge to use, communication to have a certain skill, organizational management capacity to have, It is better to know how to make management consultation. It is obviously more difficult for such a person to develop than to develop a good developer, and the current treatment is not able to absorb the people who meet the requirements. And we go back to look at Western companies, demand staff wages are generally higher than the wages of developers more than a lot, for this situation, is not to give us some hints, the success of software from the "need to start", so demand personnel is the software's success.

If you are engaged in information work personnel, and you want to become a good demand workers, then first of all to check whether you have the ability to achieve good communication with people, this ability is not cowardice, not without quarrel, but good at the needs of their research needs, to induce and inspire business managers and business backbone and describe their own management requirements. At the same time you are the communicator of the needs, you must communicate well with the people who define the requirements, and you must communicate well with the testers of the software, because all the work you do downstream depends on your needs report. Therefore you must have the very good expression ability, must have the very good management knowledge and the experience, because this two points is the successful Communication Foundation, does not have the very good expression you cannot and the software company personnel "tacit understanding" exchanges, also cannot and the enterprise personnel "tacit understanding" exchanges, here uses "tacit understanding", is in order to emphasize the communication success degree , and without management knowledge and experience, the managers and business backbone of the enterprise will be greatly discounted for your conviction.

Second you must be familiar with your company's software products, to understand that it can solve those management problems and processes, those are not satisfied, through the knowledge of the product you can have the basis of business managers and business backbone to explore when the software needs are not satisfied, whether you can take a flexible approach. Theoretically, any process can be changed, so you can discuss it with the enterprise personnel, but do not insist, because the change of enterprise process is dangerous, this kind of discussion to the process development, in essence more beneficial to the enterprise, rather than the enterprise, Let the enterprise consider the possibility of change from another angle. Because your familiarity with the software has made your communication with the enterprise smooth, through the interpretation of the existing software, the same can inspire the enterprise managers to understand the software, as well as to describe their actual needs, which is the benefits of the needs of people familiar with the product.

Third you must understand the management knowledge, any enterprise's management process, the rule all can see various management technology shadow, whether this enterprise is the outstanding enterprise, the management rigorous enterprise, the loose enterprise, or the private enterprise, any management way essence all is the different management knowledge combination embodiment, Demand personnel can be said that there is not much capital to despise these enterprise management system, because the software industry needs personnel in their own brains have not established a complete management system, in this case the best way is to grasp the necessary management knowledge and management technology, With this knowledge and management technology to discuss with the managers and business backbone of the enterprise, such as: The software can give the future management of the enterprise changes, and based on this is the knowledge can better understand the management needs of the enterprise, in this case, the need personnel can understand the enterprise of a certain rules and processes so design and arrangement (Remember that any design and arrangement is the need for realistic management), in which case you can understand the management needs of the enterprise well.

Please do not mind, the author of the Grasp of management knowledge of the feelings is profound, so I put a friend into the information field of a small story to share to the reader. His information experience is starting from 86, the first project is a large shopping mall management Information System construction (MIS system), just one into the project team, the leader (a national famous research institute researcher, Information technology experts) told him that your major is a computer, you do not understand the management, so in order to enter the role as soon as possible , there are two points you have to grasp quickly, the first is the theory and method of business management, the second is the software engineering method. For this request he was earnestly complied with, and spent 3 months before and after a serious reading of business management involved in financial management, inventory management and other related books, about 7, 8 about, he felt this is a thinking of the cleaning process, To make oneself from the computer personnel thinking mode into the management of the way of thinking.

After 3 months of reading the theory of management, regardless of the leadership of the business unit and the backbone of the business, will feel in the communication with the customer, no longer have any estrangement, this is because all the people involved in the communication in the same language in the communication, since then all the research activities have become relaxed, The experience also laid the groundwork for his subsequent interest in business management, marketing and strategic management.

You have to master the demand method, the requirements method can be divided into three stages: research, research, summary, any stage must be very clear understanding of methods and methods, many software companies have not established such a method, so in the process of research can not understand the whole business needs, Often the phenomenon is not know where the investigation is from the beginning, do not know where the survey from the end, how to understand the state of the enterprise, how to write research reports, if such a result, will also lead to the lack of business needs of research, because these research reports are not comprehensive, is one-sided, the conclusions of the study will be some untrue , there is no way to make a complete demand report. Therefore, the needs of software companies need to grasp the needs of the method, if there is no such method, it may be established from now on.

Five you must understand the coordination, the domestic many enterprise's organization system is not perfect, their existing organization sometimes originates from the historical evolution, sometimes originates from the competition, sometimes originates from the affection, in such organization system management layer generally has the contradiction, this kind of contradiction sometimes may reflect in the demand research process ( As it is possible to change the original structure and responsibility, as well as the benefits, as a good demand for personnel, you must clear this contradiction, to clear these contradictions, choose the more appropriate way to resolve the contradictions, can be through the process of change, you can control the change of rules, you can pass your decision (pretending not to see contradictions, Show everything for the sake of the enterprise), in short there must be more listening, more looking, more discussion, more choice of different solutions, do not intensify the contradiction, the intensification of the contradiction for the enterprise disadvantage, the same disadvantage for software companies.

The basic competency requirements of personnel may not only these six aspects, here is only a little discussion and ideas, must be imperfect, I hope readers can from their own work to complement and play. In fact, the central purpose of this section is to hope that software companies, software applications of enterprises must pay attention to the importance of demand, focus on the ability of the needs of personnel training and promotion, because the success of the use of software, the demand for the complexity of enterprise management plays a vital role

Six key elements of forging software requirements personnel