Skills--Communication

Communication is the exchange of ideas, the media that transforms ideas into entities. Customers through the communication with customers to determine their preferences and habits, to make the right to play what people like, and we communicate with customers, understand the needs of customers, understand their meaning, in order to maximize the use of our advantages, the inspiration and creativity into the ideal product.

is so-called interlacing as Foster, not all customers have our same programming foundation, will not use C 's people, we can not expect them to use computer knowledge to explain to us, of course, if they know the words, where there is our use! From a point of view, we are their service providers, since they are the service, then we need to understand their meaning, that is, to transform their role into a "demand researcher." Uml diagram in the eyes of some customers like the blind world, if you need to do demand research, I can only use some of the ways we can understand and accept: such as tables, flowcharts and those deeper talk. What's more, we want to make sure that the communication is effective, rather than to pursue The correctness of the expression of UML and other professional knowledge.

Minimal communication. If we do a small project, the project representative is troubled by other projects and work, and there is no time to deal with our problems. Therefore, reducing communication and ensuring the quality of communication is very prominent. We need to work on two fronts: the external performance of the customer at the company level, the internal mechanisms and the operational management tools, the customer's clear needs and potential needs in the project, and the customer's needs around the company's behavior (and direction). We should be aware that we should ensure that the effectiveness of each communication is the most important thing, communication is not to call or to invite customers to eat so simple things. Every opportunity we get to communicate is an opportunity to get to know the deeper needs of our customers, so we have designed all the questions and questions before we meet our customers.

To leave a channel of communication for non-existent roles. It is more difficult to maintain old projects compared to new ones, which many people share. But did the same people ever think that when they were doing a new project, they had to maintain a role that didn't exist for the old project, leaving a channel for communication and dialogue?

Formality of communication. In many cases, communication is only a form, in fact, communication is purposeful, no purpose of communication is wasted each other's time, such communication is not true communication, but in the exchange of feelings. This has become a form of customer dislike. Moreover, communication is not only in the customer communication, but also in the various roles of the project. Every time we do a project, we should know that a mere formality of communication may be to make our project constantly overturned and continually delayed to direct and ultimately cause.

Skills--Communication