Solution to the unsuccessful problem of broadband dialing in a crystal router WAN port

Router WAN Port set broadband dial-up Internet access, the Internet settings have been displayed in the upper right corner (is connected), but can not connect successfully, the following figure:

Please refer to the following steps for troubleshooting.

Broadband Line (household network cable or from "cat" out of the network cable) to be connected to the router's WAN, wired computer connected to any one LAN port, and observe the confirmation LED is normal, the following figure:

Line Connection diagram

LED position diagram

Note : Some of the router's LEDs are in the upper-left corner of the cable connector.

If the line is connected correctly but the WAN port LEDs are not lit, check the WAN port wiring for bad contact, and try replacing the network cable that connects the WAN port.

In the management interface of the router, click on the Internet setting on the left side of the interface, if the WAN port does not get the IP address, the page will have the reason for the dial-up failure, please click to see Help, according to the solution to help the content prompts troubleshooting. As shown in the following illustration:

Page Tips	Solving method
	1, re-account password : 76% of users will not be able to access the network because of the wrong user name password caused, please click   common Settings   >>  the Internet Settings , fill in the correct account password (note case). clone MAC address : click   Advanced Settings   >>  Network Parameters   >> MAC Address Settings , select the MAC address of the WAN Port Mac for the current management PC and save it.
	1, reconnect the line: Please connect the broadband line to the router's WAN port, such as the household line for telephone line or optical fiber, please connect modem or light cat, and then use network cable to connect to the router WAN port. 2. Adjust rate mode : Enter Advanced settings >> network parameters >> W an port setting to set the WAN port rate to 10M Half-duplex. 3, change the network cable: Confirm the line connection is reliable, the interface is not loose. Try to replace a network cable.

The above steps detailed operation diagram:

1 , clone mac address:

2 , Rate mode adjustment:

If you follow the above troubleshooting, the problem still cannot be resolved, please login to the Router management interface, click Advanced Settings , select Device Management >> System log , click to Save all log , save the log to your computer desktop, as shown below:

The computer is connected to the broadband Internet, send the system log to fae@mercurycom.com.cn for support, or call 400-8810-500 to seek technical support.