Starting from the software, the router cannot access the Internet.

The most common problem is that the router fails due to misconfiguration. That is, the network cannot run properly due to the improper configuration of the router, for example, the router parameters at both ends of the line do not match, the parameters are incorrect, or the routing mask is set incorrectly. Configuration errors are very complicated. faults come from many aspects. Typical vro configuration files can be divided into the following parts: the Administrator's vro name, password, service, and log ); port part address, encapsulation, bandwidth, measurement value overhead, authentication); route part IGRP/VPN, OSPF, RIP, BGP); traffic management part access control list, group ); routing principle part routing ing); access to some consoles outside of the bandwidth, remote logon, dial-up), etc. That is to say, most of the configuration problems of Enterprise broadband routers come from the configuration of the above files.

Unable to dial

Fault description: normal dialing procedures cannot be performed.

Fault cause: the main problem lies in the router address settings.

Solution: the solution is simple. Open a Web browser and enter the management address of the router in the address bar, for example, 192.168.1.1, at this time, the system will require you to enter the login password which can be found in the product manual). After logging on to the management interface, select the WAN port setting option under "Network Parameters, in the main window on the right, select "PPPoE" for "WAN port connection type", enter "Internet account" and "Internet password", and click "Connect.

Some computers cannot be connected normally.

Fault description: there is no problem with the vro hardware, and the connected computer is no problem, but normal connection cannot be achieved, while other computers in the LAN can connect to the Internet normally.

Cause of failure: This is generally because the ISP is bound to a MAC address and cannot be connected, because some ISPs have bound the MAC address on the authentication server to limit the number of connected users, users that are not within the bound range cannot connect to the Internet.

Solution: First connect the computer bound with the MAC address to the lanport of the router, but do not connect the router to the Modem or the wiring provided by the ISP), and then use the MAC address cloning function of the router, copy the MAC address of the network adapter to the WAN port of the Broadband Router, and then perform the following operations on the unbound COMPUTER: "Start> Run" under Windows 2000/XP ", enter "cmd/k ipconfig/all", where "Physical Address" is the MAC Address of the local machine.

Unable to browse webpage

Fault: The webpage cannot be opened normally, but programs like QQ can run normally.

Cause of failure: This is a DNS resolution problem on the vro. If you set the gateway to a DNS address, which is a DNS Proxy and is not a real DNS address, it may cause an address resolution error.

Solution: To solve this problem, we recommend that you manually set the DNS server address (the IP address provided by the ISP terminal) on the router and computer Nic to open the router settings interface, find the "WAN port Parameters" field in "Network Parameters", and then manually set the DNS server address below. In addition, in the "DHCP service" setting item, you also need to manually set the DNS server address and the backup DNS server address, which needs to be obtained from the ISP supplier.

Unable to log on to the vro Management page

Fault description: I want to configure shared Internet access for the enterprise's Broadband Router, but cannot enter the management interface.

Fault cause: the connection created during the previous login is incorrect.

Solution: If you have logged on to the router management interface before, you should first check the hardware connection between the Broadband Router and the computer, and check whether the indicators on the LAN port of the router are normal, if firewall or real-time monitoring anti-virus software is installed on the computer, disable it temporarily, set the local IP address to the same network segment as the Broadband Router, and then set the gateway address as the default IP address of the router. Generally, the Broadband Router provides a Web management mode. Therefore, open the "Internet Options" dialog box and select "Never dial-up connections" in the "connection" option, click "LAN Settings" and deselect all selected options.

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