Summary of FAQs about Samsung Pay smart payment

Q: Which bank cards can be registered in Samsung Pay smart payment?

A: Currently, samsung Pay: supports Industrial and Commercial Bank of China credit card, Bank of China credit/debit card, China Construction Bank credit/debit card, Bank of Communications credit/debit card, Bank of China debit card/credit card, China Everbright Bank credit card/debit card, Huaxia Bank credit card china Minsheng Bank credit card, China Merchants Bank debit card, China Guangfa Bank credit card, Ping An Bank credit card. More bank cards will be available in the future to support Samsung Pay. (Note: some types of cards in some banks may not be supported for the moment. Contact the card issuer to check whether the cards are applicable .)

Q: How can I use Samsung Pay to make payments in offline stores?

A: "1. Start the Samsung Pay smart payment interface by sliding down from the main screen key;
2. Slide left and right to select the bank card to be used for payment;
3. After verifying the fingerprint or digital password, the payment countdown screen is displayed, and the back of the mobile phone is near the POS card swiping area or NFC reader area;
4. After the POS machine successfully identifies the payment information, enter the bank card transaction password on the password keyboard of the POS machine to complete the transaction. (Sometimes you do not need to enter the transaction password based on the bank card settings and the POS server acceptance of the merchant )"

Q: How can I cancel a transaction completed with Samsung Pay?

A: The process for canceling A transaction completed through Samsung Pay is the same as that for using A real plastic card. The specific process depends on the merchant's policy. During cancellation, the merchant may ask you to close your mobile phone to the POS card swiping area or NFC reading area to complete the cancellation process. The procedure is as follows:
1. Please find the bank card used for the transaction in Samsung Pay and go to the bank card details page;
2. Click the question mark after "How to cancel payment" to compare the card number on the POS purchase order with the card number displayed on the APP page;
3. If it is an NFC card number, fingerprint or digital password verification will be performed, and then the mobile phone will be close to the NFC reading area;
4. If it is not an NFC card number, verify the fingerprint or digital password, and then move the phone closer to the card swipe area.

Q: Do I need a network connection when I use Samsung Pay?

A: Samsung Pay needs to connect to the network in the bank card registration and activation process, but no network connection is required for offline payment in offline stores.

Q: I found that some bank card pictures in Samsung Pay are inconsistent with those in my real plastic card. Is there a problem with my card?

A: In some cases, the pictures of the bank card in Samsung Pay are inconsistent with those of the plastic bank card used for registration, but this does not affect the use of the bank card. Pay attention to the following important information:
1. Name and ID of the issuing bank;
2. Card organization (UnionPay );
3. The last four digits of the solid plastic card.

Q: After my bank card is lost, I have another new bank card. What should I do?

A: If your real plastic bank card registered with Samsung Pay is lost and A new real plastic card is replaced, delete the card corresponding to this physical plastic card in Samsung Pay and register it with the new physical plastic card.

Q: If I disabled Samsung Pay, or deleted a bank card registered in Samsung Pay, can I continue to use my physical plastic bank card?

A: Yes. When you disable Samsung Pay, or delete a bank card registered with Samsung Pay, it does not affect the corresponding physical plastic bank card. If you need to suspend the use of a real plastic bank card, please contact your issuing bank.

Q: How do I determine the default payment card in Samsung Pay?

A: There is no default bank card in Samsung Pay. When Samsung Pay is enabled for payment, the newly registered, viewed, or used bank card is displayed as the first bank card.

Q: What is Samsung Pay?

A: Samsung Pay is A wide range of secure and convenient mobile payment applications. It supports debit and credit cards and supports near-field communication (NFC) technology or magnetic signal secure transmission (MST) technology can be used on many UnionPay POS machines.

Q: Which devices will support Samsung Pay smart payment?

A: Samsung Pay is first released on Samsung Galaxy S7 edge/S7, Galaxy S6 edge +, Galaxy Note5, Galaxy A5 (2016), and Galaxy A7 (2016. More devices will support Samsung Pay in the future.

Q: Can I continue to use Samsung Pay in other countries and regions outside mainland China?

A: Considering the differences in the bank card handling environment, your Samsung Pay smart payment may not be available in all overseas countries or regions, we are gradually expanding the applicable regions of Samsung Pay. After comprehensive tests, we will gradually announce available countries and regions.

Q: Why should I use Samsung Pay instead of my plastic bank card?

A: Samsung Pay provides A simple and convenient payment experience, which is much easier than finding A bank card from your wallet and then swiping your card. In addition, Samsung Pay is safer than a real plastic bank card, for example, fingerprint or digital password verification is required when Samsung Pay is used.

Q: How do I register my bank card?

A: You can use A camera to take A bank card to automatically enter the bank card number, or manually enter the bank card number. Then, enter other information related to the bank card based on the bank card type. Finally, you need to enter the text message verification code to complete user authentication.

Q: Can I register the same bank card on multiple devices?

A: Yes. However, the number of devices on which a bank card can be registered depends on the policy of the issuing bank. Contact your issuing bank for details.

Q: How long does it take to activate a bank card after I have registered a bank card in Samsung Pay smart payment?

A: after registering A bank card, you can use it after the bank card has been downloaded and successfully activated. The download speed and activation speed of the bank card are related to the network condition of the mobile phone. If the network environment is good, the bank card activation time is short.

Q: Can I register a bank card only when the mobile phone network is connected?

A: Yes. In order to make the registration process smoother, it is recommended that the mobile phone be in a good network environment to facilitate receiving text message verification codes and downloading data.

Q: How many bank cards can I register for Samsung Pay?

A: Samsung Pay supports up to 10 bank cards.

Q: What should I do if my device is lost or stolen?

A: If the device is lost or stolen, you can use the Find My Mobile service on the official website of Samsung to lock Samsung Pay, or erase data from Samsung Pay. We recommend that you contact the issuing bank to handle the loss of your bank card.

Q: Can Samsung Pay access my bank account?

A: No. Samsung Pay Samsung smart payment cannot access your bank account.

Q: How can I refund the purchased items with Samsung Pay?

A: All purchased items must be returned according to the merchant's policy. If you refund the product purchased through Samsung Pay, the merchant may ask you to bring your mobile phone closer to the POS card swiping area or NFC reading area to complete the refund process. The procedure is as follows:
1. Please find the bank card used for the transaction in Samsung Pay and go to the bank card details page;
2. Click the question mark after "How to cancel payment" to compare the card number on the POS purchase order with the card number displayed on the APP page;
3. If it is an NFC card number, fingerprint or digital password verification will be performed, and then the mobile phone will be close to the NFC reading area;
4. If it is not an NFC card number, verify the fingerprint or digital password, and then move the phone closer to the card swipe area.

Q: When Samsung Pay is used, the four digits after the card number on the purchase order printed by the POS machine are different from the four digits after the real card number registered in Samsung Pay?

A: to improve security, Samsung Pay uses digital card numbers for transactions, which improves the security of physical cards. Go to the bank card details page in Samsung Pay, and click the question mark after "How to cancel payment" to view the digital card number. If the transaction is completed through NFC, the NFC digital card number is displayed on the purchase order. If the transaction is completed through MST (secure transmission of magnetic signals), the MST digital card number is displayed on the purchase order.

Q: Can I use Samsung Pay after the mobile phone is root?

A: To ensure the security of Samsung Pay, the system will prompt your device to be modified without authorization and prohibit access to Samsung Pay.