Telecom search application Overview

1. Telecom search application Overview

Throughout the telecom industry in the global field, even though the information technology is already very developed, users are often faced with information acquisition difficulties, because although enterprises already have massive amounts of data and information, however, there is no unified and intelligent search method. Search is the most effective way to obtain information. enterprises urgently need a search engine that can index all information in isolated information islands, including structured and unstructured information, an enterprise information warehouse is formed to provide users with unified search services, allowing users to quickly search and obtain comprehensive and complete search results.

In terms of external services:The world's top telecom operators are building their new user experience, instead of focusing on static and consistent methods, but on dynamic and personalized interfaces and products supported by search. Intelligent Search Engines can help you achieve this goal, surpass your competitors, and implement it in all your channels.

In terms of internal office applications:The unified search platform can also help you create unified information resources to operate your business. For example, it enables you to extract the complete information of each customer from a completely different system and database, and enables you to develop business intelligence to make more informed decisions.

 

With the help of intelligent search engines, telecom operators can:

Develop together with information content: easily find attractive content in the competitive market for users with strict requirements today;

Establish loyalty: easily connect users to the most attractive and valuable services and products;

Obtain complete information: by fully understanding users, trends, major indicators, and other key business indicators;

The market prospects for voice, broadband, and video service providers are changing every day. However, clear trends are emerging in these rapid changes. A rich and easy customer experience will strengthen loyalty. Content is a new revenue growth engine. A unified understanding of each customer and major business situations helps to promote success. For building a next-generation service platform, search is more critical than any other technology. This platform helps improve user experience on each screen, promote content, increase subscription revenue, and even provide in-depth understanding of customer dynamic data. Intelligent Search can help you achieve your goals.

 

2. Build a 2.1 powerful and rich mobile search portal for Internet search applications

Use the powerful information collection function of the search engine to select related websites on the Internet, collect and extract information for a specific topic, and provide mobile users with special searches, for example:

Location-aware life search:Provides search services by collecting and refining the relevant information of some Living portal websites. Combined with the global positioning system, this service provides users with life information services around their locations.

Price comparison search for popular products:For some popular products, price comparison is provided to search for the cheapest products for users.

Personalized Search:Provides users with personalized search results based on their existing website information. Based on the average monthly call rate of a mobile phone user, items that meet the user's consumption level are ranked in advance during user search.

2.2 Mobile Yellow Pages (life search) Business

With the development of 3G technology, more and more users are using the Yellow Pages service of mobile platforms. Simple navigation has to be changed to smart and flexible search, you can search for gas stations, banks, parking lots, restaurants, hotels and more that are closest to your users. This greatly facilitates local life search.

2.3 customer Feature Analysis System

Analyze the customer's explicit and implicit data, such as data from other systems to the websites accessed by users, and the ringtones downloaded. In this way, market personnel can use dynamic navigation and other technologies to dynamically drill into the customer's features, and then compile the information, which can be pushed to the advertising system through various channels. The advertising system can also promote the ranking of any prepared information, so as to facilitate the matching of context advertisements, content and subscribers in the telecom profit solution and other important application platforms.

2.4 search and recommendation-Based Call Centers

A unified, intelligent, and powerful search and recommendation platform can span multiple data and information sources beyond traditional databases and more databases: for example, text, voice, websites, and even emails are organically combined to build a more intelligent information or knowledge warehouse to provide a more intelligent service information platform for the call center.

A unified and intelligent search and Result Display page can intelligently link user information with the enterprise knowledge base to improve the efficiency of Agent representatives, provide accurate and highly relevant information for users, so as to provide users with the most rapid and accurate solutions.

Through the search technology, customer service personnel can fully understand customers, such as their preferences, historical behaviors, and relationships with the company, so as to provide accurate and personalized services, it can also generate new business opportunities through business recommendations, so as to convert the cost center of the call center into a profit center.

 

3. Build an intranet search application for unified enterprise search and Knowledge Mining

Employees are working hard to make their business grow. When they need information that can be publicly obtained, they know how to find it through Internet search engines. Similarly, when they need to acquire business-related knowledge, they need an enterprise search platform. Customers and suppliers also need to use portals to search for related products, services, and data.

Therefore, the establishment of a system allows users to easily and easily obtain the required information and knowledge. At the same time, it must meet the security and manageability requirements of IT management. The unified search platform can solve the following problems for us:

The large size of organizations makes it difficult to access and obtain information, especially when the number of information islands increases and the access methods are inconsistent, the problem of "Knowledge Management" has not been well solved;

Multiple scattered, complex, and closed systems make information acquisition less efficient, with different search methods;

Information Acquisition is slow, troublesome, and costly. Key information cannot be found at critical moments. There are also many problems with information security.

The main reason is that although enterprises already have massive data and information, there is no unified search method. Search is the most effective way to obtain information. enterprises urgently need a search engine, it can index all the information in the information islands, including structured and unstructured information, to form an enterprise information warehouse and provide unified search services for users, allows you to quickly search and obtain comprehensive and complete search results.