The contact center of Chang Xin da is escorting the doctor and patient service

With the rapid aging of Chinese population and the change of social environment, the number of patients has increased sharply at this stage. At the same time, the medical level and the improvement of surgical technique also provide good support for the short-term rehabilitation of patients, but most patients after the hospital discharge do not know how to carry out postoperative care and rehabilitation process of attention, eventually leading to the recurrence and even deterioration of the disease.

According to online data reports, foreign agencies do not fully statistics, in the United States every 4 minutes a person because of non-compliance with the doctor's death, and the United States only 50% of people can take medicine according to the doctor's orders. In China, this ratio will only be lower. Therefore, hospital follow-up becomes the most effective and direct means of service after consultation.

For hospitals, county-level hospitals, private hospitals need to stop the loss of patients, in improving their own medical standards, but also the urgent need to improve the hospital's service level for patients. Large-scale hospitals need to study the effect of drug treatment, the survival rate of cancer and the recovery of patients ' operation, so various types of medical institutions need to carry out after-hospital follow-up service needs and motivation. However, because of the single and heavy workload of traditional hospital follow-up model, the implementation of post-hospital follow-up service in hospital is not satisfactory.

The hospital follow-up system, developed based on the industry-leading call center (www.ipxchina.cn) and IP-integrated converged communication platform, can solve this problem and quickly get rid of the existing predicament.

The system integrates various communication methods such as telephone call center, SMS Service Center, service number etc. into follow-up work, and further optimizes with the hospital's actual follow-up process, integrating with the hospital's huge his system, carrying out the whole data sharing and analysis, greatly reducing the work intensity of the follow-up staff and improving the follow-up efficiency.

Through follow-up to help patients achieve self-recovery and health management, from another point of view also for the hospital to complete the service extension, enhance the patient satisfaction degree.

The contact center of Chang Xin da is escorting the doctor and patient service