The Kindle application failed to start the selected application, please try again. Troubleshoot the process and deal with the solution.

The last time you use the Kindle store will always appear "application error, unable to launch the selected application, please try again." ”

It took me about an hour to test and communicate with the customer service staff, documenting the process as a reference for friends who have the same problem.

The process of smoke testing:

Kindle Model: Paperwhite3 firmware version 5.9.7

Operation Process: Wake up the first page, click Mall---Browse categories----choose "Fortress besieged" to enter the Product Details page->> Click Back, the page after a few moments after the system prompted "Application error."

Multiple tests can be reproduced stably.

Initial suspicion of the system version of the problem, and then communicate with the customer service staff, get an important clue-Amazon some servers in some operators there will be frequent network unreachable problems.

Thus, with the process of testing other books, and no problem, the basic exclusion of service-side business logic there is a bug (excluding the firmware version there is a bug). Mall directly search "fortress besieged", appear the details page and then click the Back button ☆ Application Error ☆, and then tested a number of different sets of entry into the problem page of the use case, the performance and expectations are consistent.

The basic proof is that the network to "fortress besieged" where the server network is unstable or this data in the service side of the data storage is strange.

Conclusion:

This issue is not a hardware issue for the Kindle, and it basically excludes firmware version issues. most of this is due to the fact that Amazon's resource servers have network instability in some parts of the country, some network operators, and so on. About one hours later, when I asked for the book "Fortress Besieged" again, I could perform a normal fallback operation.

The Kindle application failed to start the selected application, please try again. Troubleshoot the process and deal with the solution.