The Zimbra service cannot be started normally.

1. Problem Description

1) zimbra service status:
Zimbra @ mail :~ $ Zmcontrol status
Host mail.example.com
Antispam Running
Antivirus Running
Ldap Running
Logger Running
Mailbox Stopped
Zmmailboxdctl is not running.
Mta Running
Snmp Running
Spell Running
Stats Running
Zmconfigd Running2) zimbra's/var/log/mail. log information is as follows:
Mar 7 20:12:20 mail zimbramon [10875]: 10875: info: Starting snmp via zmcontrol
Mar 7 20:12:20 mail zimbramon [10875]: 10875: info: Starting spell via zmcontrol
Mar 7 20:12:20 mail zimbramon [10875]: 10875: info: Starting mta via zmcontrol
Mar 7 20:12:21 mail postfix/postfix-script [12799]: warning: not owned by root:/opt/zimbra/postfix-2.7.7.3z/conf/main. cf
Mar 7 20:12:21 mail postfix/postfix-script [12800]: warning: not owned by root:/opt/zimbra/postfix-2.7.7.3z/conf/master. cf
Mar 7 20:12:21 mail postfix/postfix-script [12801]: warning: not owned by root:/opt/zimbra/postfix-2.7.7.3z/conf/master. cf. in
Mar 7 20:12:21 mail postfix/postfix-script [12817]: starting the Postfix mail system
Mar 7 20:12:21 mail postfix/master [12818]: daemon started -- version 2.7.7, configuration/opt/zimbra/postfix-2.7.7.3z/conf
Mar 7 20:12:21 mail saslauthd [12826]: detach_tty: master pid is: 12826
Mar 7 20:12:21 mail saslauthd [12826]: ipc_init: listening on socket:/opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux
Mar 7 20:12:21 mail zimbramon [10875]: 10875: info: Starting stats via zmcontrol
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: status requested
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: assuming no other instance is running
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: assuming no other instance is running
Mar 7 20:12:37 mail zmmailboxdmgr [13978]: no manager process is running
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: status requested
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: assuming no other instance is running
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: assuming no other instance is running
Mar 7 20:12:37 mail zmmailboxdmgr [13986]: no manager process is running
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: status requested
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: assuming no other instance is running
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: assuming no other instance is running
Mar 7 20:12:38 mail zmmailboxdmgr [14215]: no manager process is running
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: status requested
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: assuming no other instance is running
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: assuming no other instance is running
Mar 7 20:13:39 mail zmmailboxdmgr [14460]: no manager process is running
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: status requested
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: assuming no other instance is running
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: assuming no other instance is running
Mar 7 20:13:39 mail zmmailboxdmgr [14468]: no manager process is running
Mar 7 20:14:04 mail zmmailboxdmgr [14923]: status requested
Mar 7 20:14:04 mail zmmailboxdmgr [14923]: stale pid 12479 found in/opt/zimbra/log/zmmailboxd_manager.pid: No such process
Mar 7 20:14:04 mail zmmailboxdmgr [14923]: assuming no other instance is running
Mar 7 20:14:04 mail zmmailboxdmgr [14923]: file/opt/zimbra/log/zmmailboxd. pid does not exist
Mar 7 20:14:04 mail zmmailboxdmgr [14923]: assuming no other instance is running

Mar 7 20:14:04 mail zmmailboxdmgr [14923]: no manager process is running

2. Solution steps

1) As root-# mv/opt/zimbra/mailboxd/etc/keystore/root/keystore. old

2) As root-#/opt/zimbra/bin/zmcertmgr deploycrt self

3) As root-/opt/zimbra/libexec/zmfixperms -- verbose -- extended

4) Login as the zimbra and restart all of zimbra

After the restoration, the zimbra service status is as follows:

If the zimbra service cannot be accessed after it is started, the following error occurs:

You need to update the zimbra UIDs in the/opt/zimbra/conf/localconfig. xml file, and then re-execute the above steps to fix it.
Note: zimbra UID can be queried in the/etc/passwd file