The fourth chapter of the Road to Jane

In many cases, the communication we hear is a form. For example, a meal with a customer or a return call. In fact, communication is purposeful, if there is no clear purpose to communicate with customers, it will be a waste of customers and their own time. This purpose can be to understand the project information/mining potential projects ... The last is the exchange of feelings. In most cases, however, he is not just being watched to communicate feelings. This becomes the form. And often a form of customer dislike. The fourth chapter of "Boulevard to Jane" is orthogonal to the importance of communication.

When we communicate with people, we should try our best to communicate effectively, it should be clear that ensuring the effectiveness of each communication is the most important thing. Communication is not a simple matter of making a phone call or having a customer eat. Every communication opportunity you get is an opportunity to get to know the deeper needs of your customers, so it's a good idea to design all the questions and questions before you meet them. Learn how to communicate, just like the way to Jane: we need to establish a communication between the blind and the normal person, since the blind cannot open their eyes, then you close your eyes. Through the "Ask and Blind" story, the author points out that in order to communicate with customers, it is first to use a way that customers can understand and accept, such as using tables, flowcharts, and more in-depth communication. If the customer understands the UML diagram, we can also use the concise and convenient UML diagrams to communicate with the customer. But if the customer does not have a lot of time to communicate with the programmer, the programmer has to think of a good solution. The most practical and effective way is to stand in the customer's point of view, their own advance to do a good job of complete preparation. Then we can first search the information on the Internet to understand all the customer projects will generate demand for the key, and then feedback them to the customer and make changes to improve. In many cases, the need for software project development research is very rare, because the development team does not understand the business, the customer does not understand the implementation. In this case, a professional consulting firm appears, but the final results of these companies do not necessarily make customers and you satisfied, because no one can guarantee that the consulting firm can really understand the customer and your two worlds language and customs and so on. It should be noted in every retrospective project: a mere formality of communication, which may be the most direct cause of your project being constantly overturned and continually delayed.

Communication is one of the ways in which information is exchanged between a person and a person, and I think it is the best way to communicate. For example: we are talking about cooperation with a company, if we just talk about cooperation by telephone or email, it is very impossible, because if only through the computer and email, some regulations are not easy to negotiate, but also easy to talk about things, if we are in person communication, there may be great benefits, So this involves effective communication, effective communication: the ability to communicate and make events successful when you communicate with others. When we communicate with people, we should try our best to communicate effectively, it should be clear that ensuring the effectiveness of each communication is the most important thing.

The fourth chapter of the Road to Jane