The Hangzhou Sofia hotel booked by Hangzhou two-day tour has very poor service! So disappointed!

The service of this so-called Hangzhou Sofia hotel is not as good as that of an ordinary hotel! No sense of service! Poor service quality! This is my biggest impression!

1. the air conditioner was not used for nearly 30 degrees of temperature, and countless phone calls were made to the front-end. When several waiters arrived, they did not solve the problem. They started to say that the air conditioner was overhauled, and later they said that the leaders would not let it go, then we arrived at 10 o'clock in the evening and said we could check out! This is too much. I took a child and went to the hotel at pm? Life and death do not solve the problem! There is no explanation or solution to the problem at the end, that is, find various excuses to fool you!
2. The front-end service quality is very poor. I saw a passenger who asked why the front-end could not wait for a taxi. The man was in a hurry, but the two people at the front-end said that the waiting time was not long enough! The man left angrily, and the other two front-ends were still mocking people!
3. the surrounding environment of the hotel is very poor. It is only a few dozen meters away from the elevated road. It is very noisy at night, and there is still a construction site on the other side. The dust is very high! You must take a taxi to the West Lake, but it is difficult to take a taxi to Hangzhou! Wait for a long time!
4. I am speechless about such a hotel. I can only write the facts and give a warning to people who may stay in the future!