After the XP system antivirus, killed some of the Word documents in the macro virus and worm virus, opened the poison Word document again, found not normal to open. Word prompts "Please select the encoding to use when loading this file" when it opens, and the Unicode (UTF-8) in other encodings is selected by default. When opened by default, all the small boxes and garbled characters appear.
First, you will not be able to open the document back up, to avoid the process of misoperation caused the document permanent damage. Then, try the following two methods.
1. Select document → Open, select the restore text from any file (*.*) option in the open file type, and then select the problematic document and open it. This method may restore text, but objects such as tables, pictures, and so on cannot be restored.
2. Install the dedicated Word Document Recovery tool Office Recover Professional. After installation, Word has a command to recover the document on the File menu, and you can try to recover the failed document with this dedicated tool.