The wisdom of software implementation

Software implementation, in fact, is not a very easy thing, may be regarded as a challenge, the need for "Mingchi, undeterred" confidence and courage. Why do you say that?
Because software implementation can be said to be a decisive link in the main line of software PRODUCT service, the success of software is inseparable from implementation. Then what is the successful implementation of it. I think it is to let the user really use up, let the user satisfaction, the success of the user is also the success of the software company. It's just that the software can really be used, but it's not as easy as it might seem. For the unsuccessful implementation of the situation, through a number of reports and my investigation to the south of Shanxi this is often happening, and the proportion is very high.
In view of the importance and difficulty of implementation, then our implementation is no longer a simple installation and commissioning, user training, initialization, trial operation support. Because, the implementation process will encounter a variety of problems, different customers may encounter different problems. Our software like a daughter-in-law to see her in-laws, in-laws are always very picky, always say that you are not good that bad. But although the in-laws are picky, we still see each other. is not the saying that "ugly daughter-in-law also see in-laws"? Besides, we are not so ugly. This will pay attention to how to see the process. In fact, for a software, the initial problem is this. At the beginning of the market personnel, the good attractive things to the customer desperately, if one or two bugs in the demo, believe that the sales staff can always calmly in the customer has not reacted before the saved. Salespeople are always committed to good features, performance and quality, resulting in a great customer interest, everything goes well, the manager will soon be able to sign the purchase and service contracts, so, for software companies, the most important things seem to have been almost. Then, the software company dispatched the implementation personnel to the customer on-site installation and demonstration, please note that at this time is the most vulnerable products. The implementation of the product to the entire set of products to customers, and finally, ugly daughter-in-law to open the veil to see the in-laws. At this time, the problem is so many, the moment is very disturbing. So, even a lot of problems, we need one to solve. This requires our technical staff must have the following qualities to cope with, so that customer satisfaction.
First, the implementation of personnel should have basic network diagnosis and analysis of the ability, at least the problem to make a more correct judgment. There are a lot of unexpected problems that you might encounter when installing. For example, the server and network environment is more demanding than expected, and other application software conflict, and even with anti-virus software conflict. For problems caused by insufficient machine configuration, you can list them and submit them to the owner of the client to decide.
Secondly, there should be a corresponding solution to the different problems. Sometimes the speed of our client software is really embarrassing, sometimes the user landing will take a long time, resulting in the customer's first impression of the software is slow. Even the low-level errors such as timeouts will pop up. For such a problem, we should start from two aspects, should pay attention to the customer hardware environment factors, explain to the customer. Also should judge whether the software product has the related question, of course this we understand on the line, do not let the customer know, we should feedback back to the company let it improve.
In addition, to learn and customer leadership contacts, leadership is leadership, and ordinary staff is different. First of all, the leader has no patience to look at the specific features of our software, but he needs to hear or see a very general display, then we should take it. Perhaps we are often unable to answer some of the leadership questions. For such questions, we first need to understand the true intentions of the leadership, which is also an important source of software requirements. The use of software for the leadership is nothing but to strengthen management, not the use of software, the leadership of a lot of data may not know, when the employee's work data integration into the software, the leadership should be a great help. Other countermeasures include letting lower-level employees speak for our software, and obviously leaders are more willing to trust their own people's judgments. In addition, our other answer can be that the software will be gradually improved after use.
Only learn to communicate with the client is not enough, the most important and customer staff to get along well, the previous mentioned that the leadership is more willing to believe their own people's judgments. From the beginning of the installation, some users may not cooperate. In training classes, most of the staff members who are likely to attend will resist the software. The reason is simple, the use of software to increase their workload, China is a society ruled by men, management is vague imprecise, staff are strictly managed to make them can not be accustomed to. And people are inherently inert. So, it is conceivable that users will point out many things that are different from their business and that software may not necessarily be able to solve, and so on, to prove that the software is unusable. In this case, we only try to show some of the software features, tell him what the function can help him, what effect, that function can help him solve any problems. Here you do not need to be nervous, must not quarrel with the customer, not a clear, here we can use a rare lake Tu. In fact, some users just grumble, perhaps they also know that leaders will force them to use.
Finally, and most importantly, we need to have project schedule, priority, quality concept and service awareness. We should start with the following aspects:

First, comprehensive planning, step-by-step implementation, focus on breakthrough, benefit priority. At the beginning of implementation, should stand on the customer's position, for information construction, to assist the overall planning, to avoid the implementation process of detours. Consider the product as the most suitable application solution for the customer. In the context of overall planning, it is possible to plan step-by-step implementation. The value of the step-by-step implementation is reasonable distribution, when you run, if each lap as a milestone, then the psychological burden will be reduced, the implementation of the work at this point is similar. When planning a step-by-step implementation, set milestones for each step so that you can break down the problem and get more sense of achievement. One step at a time success, the previous step of success, to be able to get the leader's approval, and encourage the next implementation. Key breakthroughs are also one of the main thrusts of software implementation. If you understand and take account of current customer issues in advance, and focus on implementation, then the likelihood of successful software implementation will increase greatly.
Second, work Management: Planning, recording, discussion and summary. We should develop such a work habit, that is, plan ahead, record in the process, and summarize afterwards. This point I use Ding total notebook computer feel, in fact Ding always do everything is a text plan can be found, such work can make people do not panic, not absent-minded. All things are in advance, not in advance. Careful planning and preparation should be undertaken in advance to understand the customer, prepare for the worst, take into account the most likely risks in the implementation, and design the priority level of implementation, and so on. In the early contact, that is, should take into account the direction of change in the management of the other side, such as understanding the management of leadership ideas and tendencies, mainly to solve the problem, the internal resistance of customers, the quality of direct users, and so on, so as to Inn, to achieve better results. On the other hand, to their own software products also have to know, including the advantages of competitors, products, such as weak links.
In the process of work should do a good job record, to meet problems timely fill out the problem report, and customer exchange of documents, plans, and so should be unified management. In addition, if you have a record of the entire work process, it should be very easy to summarize after the implementation is completed. What is more successful, where not to do enough, what is the reason, how to improve and avoid in the future, and so on.
Third, to deal with the relationship between users, customer satisfaction, the success of the implementation of the software will be on the horizon. This is not much to say, the previous mentioned.
Four, we should correctly look at our products, then how do we see it. There may already be a lot of people who say that the product is very abusive, and even so, we have to show great love for our products. If even you think the product is not good, users will naturally feel that the product is very bad. The quality of the SOFTWARE product should be perfect, but there are some problems that have not been solved well. If you encounter a problem, there is no need to be nervous, you can first classify the problem, and then consider a variety of strategies to solve, for example, some of the problems can be put in the next version of the improvement, etc.
Take advantage of all available resources, such as networks, companies and co-workers. In the face of resistance, you can provide support to the company for assistance. The reasonable request of the customer, must promptly raise the company to revise, this is also promotes our software further consummation one of the most effective way. For example: Our health care this year has not less improvement to make him more humane, in the market to occupy a clear advantage, his improvement from there, is the demand from customers.
Sixth to third software, seven management, SHIPI data, this is my recent from the Internet to see the implementation of the well-known principles of ERP. The main idea is to protect the data and ensure its correctness. This is also an important principle of any initialization of implementation. In the initial time, that is, the user design data backup and recovery means to prevent any accidental occurrence.
Seven, the user after training will be a number of basic operations, but the real use of the time, certainly will encounter problems. That's why we've got the user on the horse. We still see that he can handle the whole horse, then we will give him a ride, that is, we can also help him do more things, perhaps in addition to training content, there are other software features. From this, we show that our service is of high quality. Besides, the important significance of "riding a horse and delivering a ride" is also to promote the formal operation of the software. Many users will not be accustomed to working with software instead. After all, it's not easy to change habits. On the one hand we can through the other person in charge to guide, on the other hand can also be listed first, a solution, like a lot of knots. While the user is using, we look for problems and make improvements. In the implementation of the Cili I have realized that, appropriate and timely treatment of a part of the needs, can make the implementation of the smooth proceed, and in the negotiation with the other party is easy to show sincerity, to achieve a reasonable favorable section. Otherwise it will be stuck in a certain part of the can not be smooth, the final Cili is very satisfied, thus bringing the Luxi of another new project.

In short, the user acceptance through, for our implementation personnel, should celebrate for themselves. The acceptance report is our answer sheet. At the same time, do not forget to summarize, software implementation, always gain, there are worries, this is the same as our life, is not it. Finally, I give the following sentence to all the implementation personnel, you can think so, you can do so, and do:
To be able to fight, to fight can win.