Thinking of Consultant: Trustworthy

Source: Internet
Author: User

1. What it takes to be true "Consultant "?

  • Appearance

Proper attrite/Clean/Professional

  • Passionate/Energetic

Passion, sincerity, enthusiasm, Interaction

  • Self confidence

Ü Know what you are talking

Ü Make a stand and not sit on the fence.

Ü knowing is what we know, not knowing is what we know.

  • Empathy

Ü I put myself in your shoes/empathy

Ü I am on your side/if I am you

  • Accept/Adapt culture difference

Growth means that you make fewer and fewer mistakes.

  • Communication

Ü Use simple language, use common Sense

Ü Speak the same language

    • Understand key/basic business/industry
    • Ice breaker.

Ü Listen, ask, listen, ask and summarize to confirmation

    • Do not draw conclusions too early, or find a solution too quickly.
    • Difference requirements from solution
    • Clear about cause/effect and identify dependencies.

2. What is the expected from you --- from a customer perspective.

  • Experience sharing
  • Scope management
  • Managing user's expectation
  • Working as a team
  • Packaging
  • Solution must be Operability
  • "Post implementation" Consideration

3. What is expected as customer internal --- CIO Team

  • Services mind set/maintain intimate user's relationship at all time.
  • Business oriented prioritization
  • Scope management
  • Vender management ---- win-win
  • Ensure solution "Operability" considering the actual environment and practice.
  • Works as a team (with users, vendors, IT colleagues)
  • Application continuation and be agile for business changes
  • Budget consciousness.

From speach of Yu ruixiong CIO Of Alcatel

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