Thunderbolt does not show member

Thunderbolt client member does not show

(including Thunder 7.2, Thunder 7.9, the Thunder Prestige Edition, all network applies)

"Workaround"

The "first step" verifies the time of issue.

If "1" is a sudden occurrence, you can test whether the person next to you is in the same situation. (under conditions allowed)

"2" recommended to restart the Thunderbolt, try.

"3" Recommended close to kill soft, firewall, 360, such as flow monitoring software

"4" Unplug the network cable or do not connect to the router, reconnect and try again later. (Suddenly not login, not long log in, this situation is typically a transient network anomaly, priority recommended restart the network after a later attempt)

"Second Step" log in Thunderbolt 7 do not show members need to see whether the VIP logo display gray.

As shown below, the VIP sign next to the Avatar shows that the member does not show, then it applies to the following solutions.

"Third step" as above please confirm the current situation.

① Please click this button to log off the login attempt as shown below.

② such as login can still not be grayed out, please log on to the member's official website http://vip.xunlei.com to see if the member is displayed, as shown below:

Show members, first nickname will be red, membership expiration time will also have.

② such as the page does not show members, please nickname next to the "Exit button" to try again login.

③ still do not show, please contact customer Service 400 1111 000 to verify the account, and before contacting, first get the payment order number

Step fourth deletes the Ver1 file or attempts to reinstall it.

① to the computer here to delete the C:Program files/common files/thunder network/tp/ver1 file. Then, restart the Thunderbolt attempt.

② Invalid please go to the Control Panel on the computer-uninstall Thunderbolt 7, then, login http://dl.xunlei.com Download a new Thunderbolt to install the attempt. (Be sure to uninstall after reinstalling, preferably a disk installation, to avoid overwriting old problems)