Tplink Wireless Router FAQ

The network cable is connected to the router corresponding led but does not light how to do?

L Check whether both ends of the network cable are connected to the correct port and plugged in;

L Check whether the device at both ends of the cable is powered on;

L try to change a new network cable;

L try to connect the device to another port on the router.

L Check to see if the SYS lamp for the router is normal and if the original power adapter is being used.

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Can not log into the management interface of the router how to do?

L Check that the router that connects the computer corresponds to the port LED is illuminated steady or flashing, if not light, please refer to the cable connected to the corresponding led but does not light how to do?

L Check whether the IP address obtained by the computer is in the same network segment as the router's IP address (the default is any number of 192.168.1.x,x 2-254), if different, please check the computer's network parameter configuration for errors according to the 1th part of step two;

If the computer is always unable to obtain and routers the same network segment IP address, it is recommended to manually specify the computer's IP address after the attempt to login, can refer to http://service.tp-link.com.cn/detail_Article_72.html to set;

L Unplug the router's WAN port, LAN1/2/3/4 port connection All other devices, only keep your computer, restart the router after the attempt to log in;

L Check Browser settings (click "Tools--internet Options" in the browser, select the Connection tab, select "Never Dial Connection" and click "LAN Settings" to ensure that all three items are not checked in the state, click OK) or change a browser (such as Firefox browser, Google browser) Try again, if still can't manage, try to change a computer to visit.

L RESET the router to login again, reset method is: Under the state of the reset button (the reset button is generally the power socket or cable connector next to the small hole or the QSs button) after 10 seconds to let go, the router will automatically restart, and then again follow the steps in the article to connect.

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What if the IP address is not available in the WAN state?

L Check the broadband connection router's WAN port led (Internet light) is illuminated steady or flashing, if not bright, please refer to the cable connected to the LED but do not light how to do?

L Check the management interface of the "Running state--wan State" display of the way the Internet is correct, if not correct, please refer to the 1th part of the steps of the third reset;

If it is PPPoE dial-up, please check the "WAN status" prompts, the following figure, click "View Help", according to the relevant instructions (some routers do not have this prompt, please skip this step);

L Some service providers may bind the MAC address, please use the computer before the normal Internet, wired login to the router's management interface, select "Network Parameters--mac address cloning", click "Clone MAC Address", and then save, and according to the prompts to restart the router, Then observe whether the router can obtain the IP address;

If the above operation does not solve the problem, please login to the router's management interface, select "System Tools-System Log", save the log and send to fae@tp-link.com.cn or call 400-8863-400, request technical support.

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WAN Port with IP address but not on the net what to do?

If you can login QQ but cannot open the Web page, it is most likely to get DNS incorrect, open the "Local connection state-attribute--internet Protocol (TCP/IP)--Properties", manually fill in the DNS server address is 192.168.1.1 and 8.8.8.8. or contact the operator to consult the local DNS address, and then manually fill in;

• Manually specify the computer's IP address, gateway, and DNS parameters (as set out below), and then try to get back online;

L may be a computer browser or system problem, first try to check browser settings (Browser Options tool--internet option-Connection, select "Never Dial Connection" and click "LAN Settings".) Ensure that all of the three items are not checked in the state, OK, save or change a browser (such as Firefox, Google browser) and then try again, if still not online, try to change a computer to access the network;

L Check your router for IP address filtering or MAC filtering, click "Security Settings-firewall Settings" or "Internet control" in the router's admin interface, uncheck "Open firewall" or "Turn on Internet control" and save, then try to open the Web page;

L try to connect broadband to the Internet, if it is not normal, please contact broadband operators.

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What if you can't search for a wireless signal?

l See if the wireless card driver is successfully installed and enabled in Device Manager, or whether the computer can search for other wireless signals;

The method is as follows: Right click on the desktop "My Computer", select "Properties--hardware-Device Manager", in the device list of the network adapter options, the NIC Front has a green logo indicates that the network card driver has been installed and enabled. If a red fork is displayed in front of the network card, it is not enabled, and right click on the network card select Enable. If the network card icon displays a question mark, an exclamation note, or a wireless card is not found, reinstall the NIC driver and reboot the computer.

L RECORD the contents of the corresponding error prompts on the operating system, and search the Internet according to the error prompts, and find the solution quickly;

If it is a notebook computer built-in wireless network card, please confirm the Wireless card switch has been opened (recommended to contact the computer manufacturer or inquire about the relevant instructions);

L Check whether the wireless service on the laptop is open;

The method is as follows (for example, in Windows XP): Right-click on the desktop "My Computer" and choose "Manage". Select services and applications in Computer Management, and then locate and view the status of "Wireless Zero Configuration" on the Services page. Then right-click the property and click Start if the service status is not started. If the startup type appears disabled, change the startup type to Automatic, and then change the status to start again. (Vista and Windows 7 have the same method of opening wireless services as XP, except that its service name is "WLAN AutoConfig").

L Check the router's wireless LEDs

If the normal flashing, abnormal can try to restart the router or restore the factory settings after the router reset;

L try to find out whether it is possible to search for your own wireless signal to avoid too many obstructions causing the signal to decay seriously. If you still cannot search for a wireless signal, try whether another computer or other wireless network card can connect to the wireless router. If not, please restore the router to the factory settings and reset the router or contact Tp-link for official technical support.

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What about the signal but not the connection?

L record the error content of the operating system after unable to connect, and search the Internet according to the error prompts, and find the solution quickly.

L Click on the wireless Signal List Refresh network list, confirm the search for wireless signal is the corresponding router signal, and then try to connect;

L It is possible that the wireless password input is incorrect, please go to the Router management interface and open "Wireless settings-Wireless security settings" to confirm. Then try removing the wireless profile reconnect on your computer.

The Windows XP system clicks the Wireless Connection Status property-wireless network configuration-Preferred network, (Windows 7 and Vista System entry method for "Control Panel-network and internet--Management Wireless network") to delete the corresponding wireless configuration file, Then rescan the signal and connect.

L Check if the corresponding SSID for the router is Chinese or a special character, if you recommend that you change the SSID to save the letter and then restart the router and try to connect to the new wireless signal name;

Change method: Enter the router management interface, open "Wireless Settings-Basic Settings", re-enter the SSID;

L Check whether the wireless router has wireless MAC address filtering, use the network cable to connect the router into the management interface, and open the wireless settings-Wireless MAC address filter to see if filtering is enabled. If enabled, please turn off filtering before attempting;

L Login Router Management interface, open "Wireless Settings-Wireless security Settings", choose not to open wireless security, and then save the restart after the attempt to connect;

If the wireless signal is still not successfully connected to the Internet, do not rule out the reason for the computer itself, please change a computer or other equipment to try.

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Connect on the wireless signal but not on the net how to do (wired to the Internet)?

L refer to Part 1th step two to reset the computer, modify the Internet Protocol properties of the wireless network connection (not the local connection), set to "get automatically", or change the automatic get IP to manually specify the network parameters of the computer.

L Check your router for IP address filtering or MAC filtering, click "Security Settings-firewall Settings" or "Internet control" in the router's admin interface, uncheck "Open firewall" or "Turn on Internet control" and save, then try to open the Web page;

l DISABLE the local connection of the wired network card on the computer and any other connections other than the wireless network connection, and try again (right click on the desktop Network connection and select Properties);

L may be a computer browser or system problem, first try to check browser settings (Browser Options tool--internet option-Connection, select "Never Dial Connection" and click LAN Settings.) Ensure that all of the three items are not checked in the state, OK, save or change a browser (such as Firefox, Google browser) and then try again, if still not online, try to change a computer to access the network;