Troubleshooting for Citrix Clients

I remember a lot of people asked me, user client when connecting Citrix application, how to troubleshoot errors, sometimes just a while, no error information, and sometimes users do not understand the cause of the error.

So personally feel that the elimination of errors

The most important step:

You have to see the mistake with your own eyes, or you will be wrong in the wrong direction because of misinformation or other errors.

Or get the wrong firsthand information is very important.

As the saying goes: "TSE, can win." ”

Step Two: Careful analysis, do not do headless flies.

To analyze whether this error is a human being or whether everyone exists, or whether it is centralized on a single server or on all servers, an application issue, or a Citrix server problem,

Step three: Check the server to find the error log that may resolve the problem

Check that some critical services for the Citrix server are abnormal.

Step Fourth: Test according to your own judgment, run some of the tools provided by the official, for example,

The CDF tool, Citrixquicklaunch, and some tools, as well as some Microsoft tools.

1. Different environment the same account test

2. The same environment, different account test

Test method: 1, Telnet xenapp server 1494 port is normal

2, see the ICA file is normal

Fifth Step: Official case

Generally try to solve their own, so that will improve their ability.

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