Vmare Log Upload Method

Http://kb.vmware.com/selfservice/microsites/microsite.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1 &externalid=2088609&sliceid=1

Uploading files to the secure FTP portal using the HTML interface

To use a Web browser to upload files through the sftpsite.vmware.com portal, do the following:

2. Go to https://sftpsite.vmware.com/.

4. Enter the following information:
   
   User name:  inbound 
   Password:  inbound 
   
   Note : Use the AD account username and password to log on within the VMware network.  inbound  the is for external use only and not for VMware networks.
   
   

6. Select the HTML option.

8. Click Sign In .
   
   Note You will see that the directory list is disabled for security reasons.
   
   

10. Click New Directory .

12. Enter the support request number in the field, and then click OK . If you receive an error message stating that the file already exists, proceed to the next step.
    
    Note : The directory name must be a 11-digit SR number. If you enter the wrong SR number, you will see the following error: The
    
    Directory name is not valid. The directory must be a 11-digit SR number ( invalid Directory name.directory must be Digit SR number )
    
    

14. Click Change Directory .

16. Enter the support request number in the Catalog field, and then click OK .

18. Click Add .

20. Select the files that you want to upload to VMware support.

22. Click Open .
    
    Note : The uploaded file must be less than 2 GB.
    
    

24. Click Upload .
    
    You will be notified when the upload is complete.
    
    

26. Notify the technical support engineer that the log has been uploaded:
    
    

    1. to  [email protected]   Send e-mail.

    2. Ensure that the subject line contains:
       
       VMware support Request sr# your_support_request_number 
       

Click here to open an e-mail message with the required fields filled in. Replace the your_support_request_numberin the subject line with your support request number. Alternatively, you can add a note to the My VMware update support request to indicate that you have uploaded the file via sftpsite.vmware.com.

Vmare Log Upload Method